Human Resource Management – Whose Job is it Anyways? 3

An  MBA Student from Australia recently asked me – “Is HRM (Human Resource Management) only practiced by top officials like CEO’s and other policy makers of an organization, or is it – can it – also  be practiced by employees at some other level lower than upper management?” I thought it was a great question and very topical in light of what’s happening in the corporate world today.

Whose job is it? Who is responsible for hiring and training in your organization? Right sizing in recent years has put added pressure on an organizations management team to ensure they have the right person doing the right job. With the constant roll-out of new technologies, rapid change is becoming the “new normal”. In the past – HRM – was a function of the human resource department. In some respects HR was seen as a necessary evil. They completed the paperwork, walked the new hire through the orientation process and then passed him or her over to the Department Manager. Today, HR is seen as an equal partner – often given full status afforded all Executive Vice Presidents, including a seat around the board room table. HR must play a key role in an organizations long-term strategic plan because they need to understand where the organization is headed to ensure that the workforce has the skill set capable of reaching that goal.

However, it’s a catch-22. Here’s the billion dollar question; How do we as a company provide the training that our workforce will need to ensure its long-term viability, yet do it in the confines of a limited budget? Answer; Become a learning organization. Make training everyone’s responsibility – not just HR’s. Managers, supervisors and team leaders need to become coaches. A portion of every managers’ compensation package needs to be tied to training. It shouldn’t be – “What have you done for me lately” it should be “What have you learned lately”.

Jack Welch – legendary retired CEO at General Electric – felt that part of his success at GE was attributed to what he called the “Vitality Curve”. His managers had to promote the top 20% of their staff annually. They got to keep 70%, but they had to terminate the bottom 10%. I make it a point to talk about Jack’s 20-70-10 rule in all of my management and leadership development workshops. It always makes for a great debate. Whither you agree with his policy or not – it certainly drives the message home that your role as a manager is to teach someone something. If you’re not teaching someone something – then you aren’t doing your job as a manager. I think it also sends a message to the employees that they best hit the ground running and keep learning if they want to be part of GE’s future.

Shareholders need to realize that generating profit for short-term gains doesn’t guarantee the company’s long-term viability. Employees need to understand that their only guarantee of job security is their level of knowledge. The more they know the more value they are to the organization. The question management needs to answer is – “How much of your company’s future are you willing to give away for short-term gain by not spending the training dollars needed to ensure long-term sustainability?” Human Resource Management – Whose job is it? Your company’s or yours? A great question indeed. I hope you know the answer. Your future depends on it.

Living a Life of Purpose – Living a Purposeful Life 6

How will you know if you have succeeded in Life? How do you keep score? Do you believe you have an obligation to give back so others can have the same opportunities as you? Why are we here? What is your purpose in life? We’re not immortal – we won’t live on this earth forever. What legacy do you want to leave behind? How do you want to be remembered?

I must admit I hadn’t given much thought to any of those questions until I read President Bill Clinton’s latest book, “Giving: How Each of Us Can Change the World”. Clinton’s main premise is that we can all give in our own way. He’s right. It doesn’t have to be money. It can be something far more valuable than money, something even more precious than gold – something that will outlast our lifetime: We can give ourselves. We can donate our time.

“Try not to become a person of success – but try to become a person of value”

Be a Mentor: – A mentor is a wise or trusted advisor or guide. Do you know someone who is just starting out in his or her career? Someone you could build a relationship with – who could trust and confide in you? Someone who would benefit from your years of experience?

Be a Coach: – A coach is defined as a trainer or instructor; someone who coaches or instructs a pupil. Teach someone else what you know. Coach them. Most often we equate coaching with athletics. But coaching can also mean working with Boy Scouts, Girl Guides, or with your local Boys and Girls Club.

Be a Volunteer: – A volunteer is a person who freely offers oneself or one’s services for an undertaking without expecting compensation or anything else in return. You and I may not have the financial resources of a Bill Gates, Oprah Winfrey or Warren Buffet, but we can volunteer our time. It may only be an hour or two a week, or five hours per month, but spending time working for a non-profit organization may be the greatest gift you can give. Go to your local hospital, long-term care facility, or retirement home and lend a hand. If volunteering with an organization is not your thing, then start your own volunteer group.

Be an Advocate of Change: – Don’t be satisfied with the “same old, same old”. You have the power within you to decide if you want to maintain the status quo – or draw a line in the sand and do what you feel is right. Stand up for what you believe in. Be an advocate of change. Be that change you’d like to see in the World. What are your enduring principles? What are your core values? What will you not compromise, no matter the circumstance, no matter the outcome? Do you believe in honesty? Integrity? Loyalty? Being true to yourself? Will you sit idly by witnessing injustices, or will you stand up and come to the aid of those in need? Will you help tear down those walls of ignorance and build a bridge to understanding?

“Real riches are the riches possessed inside.” – Bertie Charles Forbes

Living a life of purpose is a choice that only you can make. Choose wisely. Do what you think is right. Leave a legacy by turning your values into every day actions.


Spring – A Great Time for Renewal

Ah, spring in Canada! There’s nothing quite like the changing of the seasons to get your heart pumping. Everyone seems to have an extra bounce to their step. The migrating snowbirds are returning from their winter retreats, and the trees and grass – once dormant – are starting to show signs of coming to life again.

Spring – a great time for renewal. A great time for all of us to dig ourselves out of the winter doldrums, dust off our summer sports equipment, get the bike out of storage or go for that long overdue walk. Spring is a great time to “re-sharpen the saw” as Stephen R. Covey would say. The season of new beginnings is a perfect time for self-reflection and re-assessment. Are you getting what you want out of what you’ve got? Are you getting your WIIFM? (What’s in it for me) Spring is a good time to ask yourself: Are you happy and content with where you are at this stage in your life, both at work and at home? If the answer is yes – great. However, if you’re not perfectly satisfied, what are you prepared to do about it? You need to change the behaviour to change the result. Doing the same thing and expecting a different result is the true definition of insanity. You need to have a Dr. Phil moment and take an honest look at yourself and your surroundings and come to terms with whatever it is that is getting in the way of you getting what you want.

It may come as a surprise to some people but life is not meant to be a spectator sport. Life is a ticket to the greatest show on earth. You need to get off of the couch, roll up your sleeves, and get back in the game. Where would you like to see yourself in 6, 12, 18 or 24 months from now, both in your personal and professional lives? Success is a matter of being focused on the goal and being prepared to do whatever you need to do to accomplish it. Success for the most part – in any undertaking – is having a plan and then working that plan, and if you’re not accomplishing what you set out to do, then you need to change that plan and start again.

Larry Winget in true Larry Winget fashion sums it up best in his book – “It’s Called Work for a Reason: Your Success is Your Own Dam Fault”. Wishing and hoping won’t make it so. You need to develop those kinds of habits that are going to take you to where it is you want to go. (Soft skills like patience, open mindedness and empathy) Don’t wait for perfect! There’s never going to be a “perfect” time to start, a “perfect” set of circumstances, or a “perfect” plan. You need to heed the advise of Esther Dyson: “The delusion that you’re perfect – or that if you do the right thing, things will always work out OK – makes you resistant to change and fearful of failure … you’d rather not discover that you’re imperfect, that maybe what you were doing was wrong. The more people can go through these discoveries the better.”

So remember – Any time is a good time to start a new beginning. Why not make spring time – your time for renewal? Strike up the band. Shake the dust off your action plan and get at it! Read a book, attend a workshop or join a group of like-minded people. The point is – stop talking about it – and do it!

21st. Century Leadership is a Matter of Being FOCUSED

Stop! Enough already. Please tell us something we don’t already know. I’m about ready to scream just like the character in the movie when he yelled – “I’m as made as hell and I’m not going to take it anymore!!! The last straw for me was a recent news article headline that read – “Poor leadership seen as main cause of low worker morale”. (Oh really? Give me a break). You’re got to do better than that. I hope someone didn’t pay good money to a research firm so they could state the obvious.

The article went on to report that seventy-three percent (73%) of human resources executives that were surveyed said poor leadership is the leading cause of low employee morale. That far out numbered the percentage who  blamed workload (16 %) and salary and benefits (11 %). The conclusion reached from the results of that survey was that – “Being fair with employees builds morale, improves productivity, decreases turnover and ultimately boosts the company’s bottom line. (Ya think) Maslow has been telling executives that since he first introduced his “Hierarchy of Human Needs” theory in 1943. He observed that people respond better if they feel that they are appreciated and respected. It’s a basic human need we all have to some degree or another.

I am a student of human behaviour. I’ve been conducting my own research expanding over a 40+ year career in managing people and there are seven things that I have come to know for certain. I believe to be an  effective leader you need to be FOCUSED.

To be an effective 21st. Century Leader you need to be:

F – Friendly. People respond in kind and are more likely to want to follow a leader that they have built a relationship with and trust. Smile – let them know you care.

O – Observant. Manage by walking around. Offer assistance only when and were needed.  Provide people with the tools that they’ll need to be successful and then get of out their way. Resist the urge to micro-manage.

C – Competent/Confident. Know what you know and know it very well. And know what you don’t know. Surround yourself with talented people and rely on them often.

U – Understanding. Develop empathy. Be able to see it from their point of view. Carnegie believed effective leaders listen to understand not necessarily to agree.

S – Sincere. Be genuine. If you are truly interested in your people and you truly want them to be successful then it will show in the way that you interact with them.

E – Energized. Act like you want to be there. If you aren’t passionate about what you do – if you don’t like being around people – you need to choose an alternative career.

D – Dependable. If they can’t trust your word then they can’t trust you – period. If you say you are going to do something – then do it and do it without delay.

Daniel Goleman said it best – “We are being judged by a different yardstick. Not by how smart we are, or our training and expertise, but also by how well we handle ourselves and each other”. Effective leaders make an emotional connection with the people who choose to follow them.