A Fresh Take On The Old Way

MBWA – Manage by walking around; you can’t do that by sitting in your corner office. A study by HayGroup concluded that sixty-seven percent of the competencies needed to manage or lead others are emotionally based. If you can’t make an emotional connection with those you work with and interact with – you stand little chance of successfully managing or leading. You can’t make an emotional connection and establish those all-important relationships with others by sitting in your corner office. You need to spend most of your time – talking with and getting to know them for more than their work. And you can’t do that sitting in your corner office.

Worth Remembering … “We are being judged by a new yardstick; not just how smart we are or by our training and expertise, but also how well we handle ourselves and each other.” – Daniel Goleman

Emotional intelligence often referred to as soft skills, is now considered essential. If you don’t like being around people and helping them succeed, you will make a lousy manager or leader. If your goal is to become a more effective manager or leader, you can learn to be more open-minded, flexible, empathetic, and patient and motivate others to perform at their best. You can learn how to communicate and interact more effectively and build collaborative teams. Managing or leading others is a learned behaviour.

Worth Remembering … “One of the most important things about being a good manager or leader is to rule with a heart. You have to know the business, but you also have to know what is at the heart of the business – and that’s people.” – Oprah.

Productivity is still the name of the game. Minimize the input and maximize the output. That formula will never change. However, we must learn to manage or lead differently to achieve that. For the first time in our lifetime, we have the potential to work with four different generations in the same workplace at the same time. Each generation communicates, interacts with others and likes to be managed differently. Your success will be based on your ability to manage and lead each generation the way they want – a fresh take on the old way.

Copyright (c) 2022 – Brian Smith – Power Link Dynamics. Not to be reproduced without permission. To find out more about Brian and what he can do for you and your organization, visit – https://briansmithpld.com

Think it, Act it, Become it. You Are Whoever You Think You Are

Your internal dialogue has everything to do with the image you project externally. You are whoever you think you are – it’s a self-fulfilling prophecy. If you think you can – or can’t – you’re usually right. If you feel you can’t, you’re beating yourself before you even start. David believed he could defeat Goliath. He had confidence in his ability to get the job done. Great managers and leaders aren’t born – they’re made. You need to believe in yourself and have confidence in your ability to be a great manager or leader

Worth Remembering … “Dress how you want to be addressed.” – Unknown

Image is everything. How we dress and present ourselves projects what we think of ourselves and who we are. People will judge you based on how you look and how you behave. I knew within 20 seconds of an interview if I was going to hire the person or no. Was it fair? No, I let my unconsciours bias influence my perception, and I may have missed the opportunity to employ a star performer – but our gut feelings and intuition are right more often than they are wrong. Being a great manager or leader is looking and acting the part.

Worth Remembering … ” I don’t want to be liked. I want to be respected because if you like me, you can throw me away too quickly. If you respect me, you may not like what I have to say, but you’ll say I respect that.” – Ray Lewis

Awe and respect are two completely different thngs. We all have a fundamental need to be liked and accepted – Maslow’s hierarchy of needs. Some people need to be liked more than others. The danger for managers and leaders is wanting to be liked rather than respected. You aren’t participating in a popularity contest. I didn’t like everyone I worked with, and I knew everyone didn’t like me. And trust me; everyone won’t like you. But you can’t let wanting to be liked rather than respected get in the way of making decissions that not everyone will agree with. Being a great manager or leader is about making decisions based on what is the right thing to do.

Worth Remembering … “Fear and self-doubt have always been the greatest enemies of human potential.” Brian Tracey

Imposter syndrome. We all feel insecure and unsure of ourselves at times. We all have self-doubt – especially if we are doing something we’re uncertain of or doing it for the first time. No one wants to look silly or make a mistake. If we had a choice, most of us would rather back into the future instead of turning around and facing challenges head-on. We take comfort in the familiar. The error is not in taking action – the error is in inaction. Not everyone will agree on the direction you’re heading and the changes you make. Great managers and leaders are agents of change.

Think it, act it, become it. You are whover you think you are.

Copyright (c) 2022. Brian Smith – Power Link Dynamics. Not to be reproduced without permission. To find out more about Brian and what he can do for you and your organization visit – https://briansmithpld.com or email Brian directly. – brian@briansmithpld.com

Educate Don’t Terminate

Educate don’t terminate. Terminating someone is taking the easy way out. You shouldn’t terminate someone unless you’ve done everything in your power and used all the resources available to you to turn that situation around before you let them go. You rarely get to hire someone fully trained. Your number one task as a manager or leader is to teach someone what they need to know to complete the task to reach the goal. If you haven’t done that – you aren’t doing your job.

Worth Remembering … “Do you hire stupid people or do they just get stupid after working for you?” – Unknown.

Managers and leaders will not be judged by what they know. They will be judged by their ability to teach others. Trust me when I tell you that teaching someone else what you know is not easy! If that was the case, superstar athletes would have successful coaching careers after their playing days were over. In most cases, that doesn’t happen. Teaching requires a different set of skills. Think of the most informative class or training session you have ever attended. What distinguished that learning experience from other classes or sessions? What helped motivate you to learn something new?

Worth Remembering … “There is no such thing as a dumb student, only dumb teachers who wouldn’t use everything at their disposal to help the student learn.” – Brian Smith

Malcolm Knowles, a subject matter expert on adult learning, believes that we are born with a particular learning style, which dictates or at least heavily influences how we like to learn. Think of learning styles as personality characteristics that affect our preferences for learning conditions. Adults will learn in an environment that they prefer – in an environment that they believe is conducive to learning.

Worth Remembering … “If you think education is expensive – try ignorance.” – Derek Bok

Managers and leaders need to understand the person’s learning style they are trying to teach and incorporate that understanding into the way they are teaching them. Are they auditory learners who learn by hearing key points and asking questions? Are they visual learners who prefer to have it in writing to refer back to their notes later or do they learn best hands-on?

Copyright (c) 2022. Brian Smith – Power Link Dynamics. Not to be reproduced without permission. Are you looking for a keynote speaker, planning a lunch-n-learn or training session? To find out more about Brian and what he can do for you and your organization, visit https://briansmithpld.com or contact him directly at – brian@briansmithpld.com

Trust Is Not A Given – You Have To Earn It Every Day

Do your team members trust you? Just because you’ve been given the title of manager or have taken on a leadership role doesn’t automatically mean they will trust you. It takes time to establish trust. You’ve got to earn it. Building trust is an ongoing process that requires you to be reliable and confident.

Worth Remembering … “In organizations where people trust and believe in each other, they don’t get into regulating and coercing behaviours. They don’t need a policy for every mistake. People in these trusting environments respond with enormous commitment and creativity.” – Walter Wriston.

Here are six strategies for building trust.

1.Be predictable. Team members need to know how you will react in any situation, especially if they are the bearer of bad news.

2. Stay true to your word. Whatever you say you are going to do – do it. Your word must be your bond. If they can’t trust what you say – they won’t trust you.

3. Build rapport. People like to work with people they like. Go out of your way and get to know your team members for more than just their job. Create a genuine relationship that goes beyond the confines of the office or shop floor.

4. Treat everyone the same. I know we all have our superstars that will do anything and everything we ask of them. However, you can’t show favouritism. You must be fair and consistent and treat everyone the same.

5. Always do what is right. Being a manager or leader is not about being liked. It is not a popularity contest. Sometimes you have to make tough decisions that not everyone will appreciate or agree with.

6. Establish open and honest communication. Put all your cards on the table. Tell the truth. If they catch you in a lie – they will never trust you again.

Worth Remembering … “We are not a team because we work together. We are a team because we respect, trust and care for each other.” – Robert Peterson.

Trust can inspire your team, boost productivity, encourage engagement and motivate others to perform at their personal best because they don’t want to let anyone down. As a manager or leader, it’s up to you to build and maintain trust in your workplace. Trust is not a given – you need to earn it every day.

Copyright (c) 2022. Brian Smith – Power Link Dynamics. Not to be reproduced without permission. To find out more about Brian and what he can do for you and your organization, visit: https://briansmithpld.com or contact him directly at: brian@briansmithpld.com