According to Wikipedia patience is the ability to endure difficult circumstances such as perserverence in the face of delay; tolerance of provocation without responding in anger; or forbearance when under strain, especially when faced with longer term difficulties. Patience is a much needed 21st Century skill. Some have it in spades, others have to work at it. Picking up a 2X4 and smacking someone on the side of the head may not be the way to go when you are frustrated. You need to learn to count to ten.
Worth Remembering … “Patience is bitter, but it’s fruit is sweet.” – Aristotle
Do you need to develop more patience? Here are some things to keep in mind.
1 – Expect challenges. Expect delays. There is no such thing as a perfect plan. Something will go wrong and when it does, work around it or climb over it.
2 – Go slow to go fast. You don’t want to end up doing things twice. Get all the facts before making a decision, but make a decision in a timely manner. Procrastination is a killer.
3 – Be empathetic. People will make mistakes, everyone does. When things go wrong, fix it, don’t dwell on it.
4 – See the big picture. Don’t get bogged down in the weeds. Keep your eye on the prize. A minor set back is just that. Keep moving forward.
Worth Remembering … “He that can have patience can have what he will.” – Benjamin Franklin
Those that know me best know that patience was never my strong suit. It’s something I have had to work at. I’ve had to bite my tongue on more than one occasion. If you want to be a more effective 21st Century manager or business leader then you need to learn to count to ten.
Copyright (c) 2020. Brian Smith – Power Link Dynamics. Not to be reproduced without permission. To find out more about Brian and what he can do for you and your organization visit: https://briansmithpld.com
The only competitive advantage you have is the level of customer service you provide, and if you aren’t delivering exceptional customer service then you put yourself and your organization at a distinct disadvantage. Chances are you won’t be in business very long. Think of your own experiences. When was the last time you had exceptional customer service? I mean eye-popping, wow service. How did that make you feel? When was the last time you had terrible, so-so service? The kind of service that made you decide never to do business with that company again.
Worth Remembering … “There are no traffic jams along the extra mile.” – Zig Ziglar
What is it going to take for you and your organization to be exceptional? The 4-P’s – Price, Product, Promotion and Place are no longer relevant. The internet and social media have created a level playing field. Now no business is too big to fail. We can name a number of companies like Sears who thought they were. Going far beyond the call of duty, exceeding your client’s expectation; that is what exceptional service is all about.
Worth Remembering … “If you want to succeed at any job, make yourself invaluable. Go the extra mile; make them never to be able to imagine doing business with anyone else but you.” – Ross Mathews
Every time you do business with your clients is a test. Make sure everyone on your team is up for the challenge. Every time your clients do business with you, they are comparing you against your competitors. If you are going to be exceptional then you have to be better than your competition. You have to remain one step ahead. Never compete on price, someone is always willing to sell for less. Find out what your clients value the most and deliver on that every time you do business with them. That’s how you create a competitive advantage.
Copyright (c) 2020. Brian Smith – Power Link Dynamics. Not to be reproduced without permission. To find out more about Brian and what he can do for you and your organization visit: https://briansmithpld.com or contact him directly at – firstname.lastname@example.org
We all have 168 hours in the course of a week. How are you spending your 168? Forget about a balanced life style. There isn’t one. You need to learn to manage your personal time more effectively. Grab a pen and paper and try this little exercise. Take a moment and think about the top 3 things that are most important to you. They can be family, friends, career, etc. Now write those 3 things down on that piece of paper.
Worth Remembering … “Time management is really a misnomer. The challenge we face is not to manage time, but to manage ourselves.” – Stephen Covey
How much time are you spending on the top 3 things that you put on your list? Did you put yourself at the top of that list? We seldom do. You have limited time and energy after you subtract the time you spend at work, sleeping, meals, personal hygiene and other commitments? Make sure you’re spending what time you have left on those 3 things that are most important to you.
Worth Remembering … “It is not enough to be busy. The question is what are you busy about?” – Henry David Thoreau
Time in is not a renewable resource. If you want to avoid the time crunch make sure you are scheduling some of your personal time each week on what you value the most. Time management is life management. How we manage our time is how we manage our life. Most people on their death bed regret not spending enough time on what brought them joy and contentment. Are you using your personal time wisely?
Copyright (c) 2020. Brian Smith – Power Link Dynamics. Not to be reproduced without permission. To find out more about Brian and what you can do for you or your organization visit https://briansmithpld.com
If you do a Google search for the top ten traits of great leaders more than likely you will find having the ability to make quality decisions, able to pass work on to others and being exceptional communicators on that list. Managing and leading others is a learned behavior. For my money, if I had to pick my top three must-have leadership skills they would be communication, decision making and delegation. Of those three, which one do you need to get better at?
Worth Remembering … “Before you become a leader, success is all about growing yourself. When you become a leader, success is all about growing others.” – Jack Welch
Communicator: If the essence of communication is to send the message and have it received the way it was intended, then you must keep in mind that you are not the most important person in the conversation. If you can’t communicate in a style that others will understand, then what ever you say will mean absolutely nothing. You must be able to communicate your vision in such a way that others will want to go there.
Decision Maker: Autocratic vs. Democratic. Inclusion not exclusion is the only way to truly get buy-in. Success is a team effort. If they’re not buying what you are selling you are going to look pretty silly trying to do everything by yourself. If you want to get the buy-in you must allow others to be part of the process. It must be Our plan – not just Your plan.
Delegator: Great leaders give up control to get control. If you are not delegating some of your responsibilities to others on your team then you are robbing them of their opportunity to grow. Great leaders develop more leaders not more followers. Great leaders don’t spend their precious time doing tasks that others are more than capable of doing.
Worth Remembering … “Tell me and I forget. Teach me and I remember. Involve me and I learn.” – Benjamin Franklin
Copyright (c) 2020. Brian Smith – Power Link Dynamics. Not to be reproduced without permission. To find out more about Brian and what he can do for you and your organization visit: https://briansmithpld.com or email: email@example.com