Trust is a Two-Way Street

Sometimes you need others to take a leap of faith. Without establishing trust, you’ll have little chance of getting people to come along. If they trust you , they will follow you. If they trust you, they’ll believe that you have their best interest in mind. If they trust you, they’ll know that you aren’t setting them up to fail. Just because you’ve been given a title doesn’t automatically mean they will trust you. Managers and leaders need to earn their trust.

Are you looking to establish trust? Start here

Keep Your Word. Your word is your bond. What ever you say you’re going to do – do it. If they can’t trust what you say – they won’t trust you at all.

Be Honest and Transparent. Tell them the truth – always. If they catch you in a lie – you’ll never regain their trust.

Admit You Don’t Have all the Answers. It’s ok if you don’t have all the answers. However, you need to know who and where to go to to get them.

Communicate Often. Let them know how they are doing – good or bad. It’s important to keep them in the loop. You can’t communicate too much.

Admit When You’ve Made a Mistake. We all make mistakes. Take ownership, learn from them, apologize, and move on.

Resist The Urge to Micro-Manage. A leader’s roll is to teach them what they need to know and then get out of their way and let them do it.

Be True to Your Own Set of Values. Don’t compromize your own set of values. Be true to who you are. Integrity is more than just a word.

Walter Wriston, the former Chairman and CEO of Citicorp, understood that in organizations where people trust and believe in each other, they don’t need to get into regulating and coercing behaviours. They don’t need a policy for every mistake. People in these trusting environments respond with enormous commitment and creativity. Walter Wriston understood that trust is a two-way street.

Copyright (c) 2020. Brian Smith – Power Link Dynamics. Not to be reproduced without permission. To find out more about Brian and what he can do for you and your organization visit

Stop Trying to Change People

Everybody is good at something. Some people are good planners while others are better at executing those plans. Not everyone can sing a song well but they can play an instrument. We’ve listened to great communicators and some who have a difficult time being understood. It’s rare to find someone who is good at everything.

Worth Remembering … “Consider how hard it is to change yourself and you will begin to understand what little chance you have in trying to change others ” Unknown

You can’t take the stripes off a tiger or rub the spots off a leopard no matter how hard you try. Stop trying to change people. You can’t. You would have more luck trying to herd cats. Trust me it’s darn near impossible. Spend your time putting people in positions where they can do what they do well.

Worth Remembering … “The task of an executive is not to change human beings. The task is to multiply performance capacity of the whole by putting to use whatever strength, whatever health, whatever aspiration there is in individuals.” – Peter F. Drucker

Great leaders do what they do well and surround themselves with the best people they can find who do somethings better then they do. Great leaders understand that success comes from everyone on the team doing what they do well. Play to their strengths and stop trying to change people?

Copyright (c) 2020. Brian Smith – Power Link Dynamics. Not to be reproduced without permission. To find out more about Brian and what he can do for you and your organization visit:

Learn To Count To Ten

According to Wikipedia patience is the ability to endure difficult circumstances such as perserverence in the face of delay; tolerance of provocation without responding in anger; or forbearance when under strain, especially when faced with longer term difficulties. Patience is a much needed 21st Century skill. Some have it in spades, others have to work at it. Picking up a 2X4 and smacking someone on the side of the head may not be the way to go when you are frustrated. You need to learn to count to ten.

Worth Remembering … “Patience is bitter, but it’s fruit is sweet.” – Aristotle

Do you need to develop more patience? Here are some things to keep in mind.

1 – Expect challenges. Expect delays. There is no such thing as a perfect plan. Something will go wrong and when it does, work around it or climb over it.

2 – Go slow to go fast. You don’t want to end up doing things twice. Get all the facts before making a decision, but make a decision in a timely manner. Procrastination is a killer.

3 – Be empathetic. People will make mistakes, everyone does. When things go wrong, fix it, don’t dwell on it.

4 – See the big picture. Don’t get bogged down in the weeds. Keep your eye on the prize. A minor set back is just that. Keep moving forward.

Worth Remembering … “He that can have patience can have what he will.” – Benjamin Franklin

Those that know me best know that patience was never my strong suit. It’s something I have had to work at. I’ve had to bite my tongue on more than one occasion. If you want to be a more effective 21st Century manager or business leader then you need to learn to count to ten.

Copyright (c) 2020. Brian Smith – Power Link Dynamics. Not to be reproduced without permission. To find out more about Brian and what he can do for you and your organization visit:


How to Create a Competitive Advantage

The only competitive advantage you have is the level of customer service you provide, and if you aren’t delivering exceptional customer service then you put yourself and your organization at a distinct disadvantage. Chances are you won’t be in business very long. Think of your own experiences. When was the last time you had exceptional customer service? I mean eye-popping, wow service. How did that make you feel? When was the last time you had terrible, so-so service? The kind of service that made you decide never to do business with that company again. 

Worth Remembering … “There are no traffic jams along the extra mile.” – Zig Ziglar 

What is it going to take for you and your organization to be exceptional? The 4-P’s – Price, Product, Promotion and Place are no longer relevant. The internet and social media have created a level playing field. Now no business is too big to fail. We can name a number of companies like Sears who thought they were. Going far beyond the call of duty, exceeding your client’s expectation; that is what exceptional service is all about.

Worth Remembering … “If you want to succeed at any job, make yourself invaluable. Go the extra mile; make them never to be able to imagine doing business with anyone else but you.” – Ross Mathews

Every time you do business with your clients is a test. Make sure everyone on your team is up for the challenge. Every time your clients do business with you, they are comparing you against your competitors. If you are going to be exceptional then you have to be better than your competition. You have to remain one step ahead. Never compete on price, someone is always willing to sell for less. Find out what your clients value the most and deliver on that every time you do business with them. That’s how you create a competitive advantage.

Copyright (c) 2020. Brian Smith – Power Link Dynamics. Not to be reproduced without permission. To find out more about Brian and what he can do for you and your organization visit: or contact him directly at –