Selling is a Contact Sport

People Love to Do Business with People They Like

People love to do business with people they like and trust. How do you get people to trust you? Trust is a by-product of building those all-important relationships. Some people are better at it then others, but you can learn how. First you need to establish rapport. Find out what they like to do outside of the workplace and use that to strike up a conversation. Do they have a hobby? Do they enjoy cooking, tending to the garden or watching sports? Once you have established a rapport comes a relationship. You can’t build a relationship until you have established a rapport. Out of that relationship comes mutual respect. Others will not respect you until you have built a relationship. If they respect you – they will trust you because they believe you have their best interest at heart. Once they trust you – more than likely they will go along with what ever you recommend.

Copyright(c) 2019. Brian Smith-PLD. Not to be reproduced without permission. To find out more about Brian and what he can do for you are your organization visit: https://briansmithpld.com

Let’s Get Focused Online Courses Launched

Great news!!! I’ve just launched my “Let’s Get Focused” professional development online courses. Are you looking for an online course to enhance your ability to communicate and interact more effectively, build collaborative teams, learn how the brain effects behavior or ways to manage information overload and change in the workplace? Training doesn’t have to end after you have completed the courses. I offer unlimited access, 24/7 follow-up, live question and answer sessions and one-on-one coaching. Visit https://letsgetfocused.teachable.com – Don’t put your career or organization at risk. Learn to manage and lead the 21st. Century way. I will show you how.

International Institute of Municipal Clerks Conference

Great News!!! I will be speaking at this years International Institute of Municipal Clerks Conference in Birmingham Alabama on May 23rd. Are you looking to enhance your ability to communicate and interact more effectively regardless of gender or generation? I will be delivering 3 sessions that day. “Powerful Communication Strategies: Bridging the Gender and Generational Gap” – “Confessions of a Reformed Control Freak: The Top Ten Sins Most Managers Make & How to Avoid Them” and “You Don’t Have to Like Them – Just Learn to Work with Them: Collaborative Team Building and Performance Improvement”. If you’re attending the conference please drop in and say hi. If you’re thinking of attending the conference you still have time to register. I promise you won’t be disappointed.

To find out more about Brian and what he can do for you and your organization please visit: https://briansmithpld.com

Don’t Always Believe What You Think

IMG_3193Have you ever met someone for the very first time and thought “what a dink”? And I don’t mean Double Income No Kids. There was just something about them that you didn’t like. I thought that when I first met Morris – Laura’s cat. As a kid growing up I never hung around with cats. We were dog people. All of my friends were dog people. So I never had much use for cats. We all have built-in biases based on our own experiences. We are influenced by what we read, hear and see. So it’s no wonder I never got to know cats. After taking the time to get to know someone have you ever changed your opinion about them? Meeting and getting to know Morris helped me change my opinion about cats.

Worth Remembering … There are things known and there are things unknown. And in between are the doors of perception. – Aldous Huxley.

Perception is your reality. It is whatever you think it is. What you know won’t hurt you. However, the elephant in the room are the things you don’t know. Don’t let your preconceived notions get in the way of the decisions you make. Don’t believe everything you think. Question the status quo. Continue to seek out others who have a different point of view. Empathy, trying to see things from someone else’s point of view will never go out of style. Ask the right questions and really listen to the answers before you act. Have you ever made a decision only to find out that you didn’t have all the facts? Had you had all the facts, you would have made a different decision.

Worth Remembering … One of the biggest problems with the world today is that we have large groups of people who will accept whatever they hear on the grapevine, just because it suits their worldview – not because it is actually true or because they have evidence to support it. – Neil deGrasse Tyson

I’m a huge fan of the hit musical TV show “The Voice”. I think there is a lesson here that you could use the next time you hire or promote someone. They pick singers from a blind audition. They don’t pick a singer based on their perception of what they think a singer should look like, they pick a singer based on the quality of their voice. The next time you need to hire or promote someone, hire or promote them based on their qualifications not by the colour of their skin or gender. We like what we like and we are more than likely to hire or promote someone who has the same qualities as the kind of person we like. But we know from experience that they don’t always turn out to be the right person for the job we hired them for. The next time you have to make a decision don’t believe everything you think.

Copyright (c) 2018. Brian Smith-PLD. Not to be reproduced without permission. Are you looking for a keynote speaker or seminar leader who can deliver an informative and entertaining session on a variety of soft skills topics? Give Brian a call. You won’t be disappointed. To find out more about Brian visit https://briansmithpld.com