Without Trust You Can’t Lead

TrustTrust and respect do not come automatically just because you’ve been given a title or own the business. You must earn both – one person at a time. Establishing trust with the people you work with and interact with is a 3-step process that you must go through when meeting someone for the very first time. Some will go through this process easier than others, while others will have to work at it. Why establish trust? Because sometimes you need others to take you at your word. They will be more inclined to do that if they trust you. They will trust you if they believe that you have their best interest in mind. Walter Winston may have given us the best reason why establishing trust is so important when he said – “In organizations where people trust and believe in each other, they don’t get into regulating and coercing behaviours. They don’t need a policy for every mistake … people in these trusting environments respond with enormous commitment and creativity”.

Establishing trust with the people you work with and interact with is a 3-step process, often referred to as the 3 R’s. – Rapport, Relationship and Respect.

Worth Remembering … You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you. – Dale Carnegie. 

Rapport: If you want people to be interested in you-you must be interested in them. Get to know the person for more than the job they do. Get to know them on a personal level. Find out what they like to do outside of work. Do they have a hobby? Are they married, do they have children? What do they like to do for fun? To establish rapport you need to show genuine interest in them. You need to be able to carry on a conversation about them.  You stand little chance of developing a relationship without first establishing rapport.

Worth Remembering … What is uttered from the heart alone, will win the hearts of others to your own. – Johann Wolfgang von Goethe 

Relationship:  Once you have established a rapport you are ready to take the next step in establishing mutual respect. People quit managers they don’t quit companies. How much fun are you to be around? People like to work with and hang around with people they like. Friends don’t like to let their friends down. If you have built your relationship on a solid foundation by creating a friendly environment to work in then people will want to perform well for you.

Worth Remembering … They may forget what you said, but they will never forget how you made them feel. – Carl W. Buechner 

Respect: The final step in establishing trust is respect. You will never respect anyone that you haven’t developed a relationship with first. How often have you heard someone say that they didn’t agree with what was said but they respected the fact that they had a right to express their opinion? People who respect one another can agree to disagree and move on. If I respect you – I will trust you even if I don’t agree with you.

Worth Remembering … I’m not upset that you lied to me, I’m upset that from now on I can’t believe you. – Friedrich Nietzsche 

If you have navigated the three-step process successfully you will be able to establish trust in your relationships based on mutual respect. You never trust anyone you don’t respect first. Trust is important because sometimes you need others to take a leap of faith. Establishing trust is important because sometimes you need people to follow you even when you don’t have all the answers. They will if they trust you. They will trust you if they believe you have their best interest in mind. Without trust you can’t lead.

Copyright (c) 2018. Brian Smith – Reformed Control Freak. Not to be reproduced without permission. Are you looking for a Professional Speaker or Seminar Leader who can inform and entertain on a variety of soft-skills topics? Give Brian a call – he will work with you one-on-one to ensure your event is an overwhelming success. To find out more about Brian and what he can do for you visit http://briansmithpld.com

Being a Passionatepreneur is Never Enough

entrepreneurshipBeing passionate about becoming an Entrepreneur is only the beginning. It’s going to take a great deal more than just being passionate about your small business to be successful. Being passionate is a good start – It will get you out of the starting blocks but it won’t get you to the finish line. The majority of small businesses fail. A study conducted by Eileen Fisher, Schulich School of Business concluded that thirty percent of all new small businesses fail within the first two years, and only half make it to year five. Some of those failures are out of their control. It wasn’t because they weren’t passionate. They failed because they lacked the management or financial skills they needed to succeed.

#Worth Remembering … I am a great believer in luck, and I find the harder I work, the more I have of it. – Thomas Jefferson. 

Being an Entrepreneur and starting your own small business is not for the faint of heart. You have to be comfortable flying without a net. You have to be comfortable with not knowing where your next pay cheque is going to come from. You have to be comfortable with not having all the answers all of the time. You have to decide what you are willing to give up to succeed. Tom Brady, Wayne Gretzky or Tiger Woods didn’t succeed by being lucky. Luck had nothing to do with it. Did they catch a break now and again? Absolutely. However, the truth of the matter is, they became the best at their sport because they were willing to put in the time and effort needed to succeed.   How much time and effort are you willing to put in?

#Worth Remembering … Entrepreneurship is living a few years of your life like most people won’t so you can live the rest of your life like most people can’tUnknown 

You aren’t going to be great at everything but I believe you must be good at most things. If you study successful entrepreneurs you’ll discover they have some common characteristics. If you had to put a list together what would be your top five? Here are my top five.  I’ve listed them here in no particular order.

  1. Time Management: Be able to manage your time well. Learn to prioritize what needs to be done, so that you do the most important things first. Sometimes that will mean doing things that you don’t like to do. Don’t waste your valuable time on things that won’t help you succeed.
  2. Open-Mindedness: You only know what you know – you don’t know what you don’t know – and it’s what you don’t know that could sink you. Don’t be afraid to ask for advice, and be smart enough to use it.
  3. Patience: However long you think it’s going to take you to accomplish a task, times that by two. Rarely does anything happen just the way you thought it would. Learn to take a deep breath and count to ten. All good things happen to those who wait.
  4. Communicate: You must be able to communicate in a way that others will understand. If you can’t communicate both verbally and by the written word, then you stand little chance of being understood.
  5. Goal Setting: Have a clear vision of what you want to achieve and then put a plan together to get there. However, you need to be flexible enough to change or adjust your plan if it’s not going to help you achieve your goal.

I taught Entrepreneurship for over a dozen years at Algonquin College’s School of Business. On the first day of class, I would give the students my “Dorothy doesn’t live here anymore” speech.  I’d tell them if I haven’t talked you out of being an Entrepreneur by the end of the semester than chances are you might succeed. If I have talked you out of being an Entrepreneur than I have saved you from yourself. Either way, it would be a win-win. I would have done my job and you would have learned a thing or two. Being a Passionpreneur is never enough.

Copyright (c) 2018. Brian Smith – PLD. Not to be reproduced without permission. Are you looking for a keynote speaker or seminar leader who can deliver an entertaining and informative presentation on a variety of soft-skills topics? To find out more about Brian and what he can do for you and your organization visit https://briansmithpld.com

 

I’m Guilty As Charged

judge-with-gavel1I should have known better. I have been in the business of managing and leading others in one capacity or another, as a General Manager, College Professor and Management Consultant, for over forty years. In spite of all those years of experience, I committed the number one cardinal sin. I jumped to a conclusion before I had all the facts.  And worse yet, I posted my comment on LinkedIn. The person, who I  offended shall remain nameless, but T.M. knows who he is.  He may not realize it – but the fact that he called me out – reminded me of a valuable lesson that I had obviously forgotten. It’s time for me to step up and do the walk instead of just doing the talk.

Before I act, either verbally or in writing, I am going to step back, take a deep breath and follow these 3 simple rules.

Rule Number One: I am going to assume nothing. I am going to put my brain into gear before I engage my mouth. How often have you said something that you later regretted? How often have you said something that you wish you could take back?

Rule Number Two: I am going to do some research. I am going to take the time to collect all the facts before I act or speak. How often have you made a decision, only to find out it wasn’t the right one because if you knew then, what you know now, you wouldn’t have done it in the first place? How many times has it come around to bite you?

Rule Number Three: I am going to ask myself, how would I feel if someone posted something about me that wasn’t true? Someone who I’ve never met. Someone who didn’t take the time to find out more about me, and what my motives were?

Leaders will make mistakes. All leaders do, and when they do they should own it, apologize for it, learn from it and don’t repeat it. That’s what separates the not-so-good ones from the great ones.  What kind of leader do you want to be?  You get to make a choice, so choose wisely. Others are watching and deciding who they want to follow. If no one is following you, you aren’t leading.

Copyright (c) 2017. Brian Smith – PLD. Not to be reproduced without permission. Are you looking for a Professional Speaker or Seminar Leader who can deliver a session on a variety of soft-skills topics? Contact Brian today brian@briansmithpld.com – Visit https://briansmithpld.com to find out what Brian can do for you.