If you can’t communicate you can’t manage – period! – Great article on the key communication rules for conflict resolution. Well worth the read 🙂

  • Create and Maintain a Supportive Atmosphere
    Try to see things from the employees’ perspective. You must both take the time to listen attentively to what each other has to say, and find out what it is the other person needs.
  • Be Confident
    State the problem as you understand it. Voice your needs clearly while still remaining open to what others have to say and what their needs may be.
  • Listen Actively
    Focus on what the other person has to say. Make sure your body language is open and receptive. Know when to be silent, let the other person finish completely. Try not to focus on your arguments while the other person is speaking. To clarify what he or she is saying, try summarizing or paraphrasing. This way you’ll ensure a better understanding of his or her point of view.
  • Probe for More Information
    Ask questions to drill down deeper into…

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