The only thing that will separate you from your competition is the level of customer service you provide. It’s not your product – it’s not your price – it’s not your selection. (Your competitors are already doing the same) The only competitive advantage is the customer service that you and your team members provide. Providing exceptional customer service is not as difficult as it may sound. All you have to be – is be better than your competition. All you have to be – is be better than the last customer service experience your clients had.  Have you shopped your competitors lately? You should. If you aren’t shopping your competitors weekly – and comparing their service against the service that your company is providing – you’re giving them an edge.  – Great article on those companies that are doing it well. How do you stack up against them? Enjoy the read. Stay Focused. – Cheers – Brian

5 Habits of Customer-Obsessed Companies | Inc.com.