Life Lessons: Learning To Let Things Go Undone 11

7-ways-your-wasting-time“Besides the noble art of getting things done, there is the noble art of leaving things undone. The wisdom of life consists of eliminating the non-essentials”. I love that Chinese Proverb – It’s a great reminder that we all have just 168 hours in the course of a week. No more or no less. We all have the same amount of time. Do you have enough time to accomplish those things that are most important to you? Time is not a renewable resource. How wisely are you spending yours? Here are two things that you can do to help utilize your time more effectively. 

Learn to set priorities

Think carefully about what priorities mean to you and about how you decide what is really important. Remember – You will never have enough time in the course of a day, week or month to accomplish everything on your to-do list but, you do have time to decide what to do first. Most people start with the easy stuff. I want you to start with the urgent stuff. Take a look at your list and decide what absolutely  needs to be accomplished today. What is due today? Mark those items as “A” items. Anything that can wait two or three days mark those items as “B” items. Anything left on your list are “C” items. Make a rule with yourself that you can never, ever work on a “B” item until all the days “A” items have been completed.

Learn to say no 

The essence of good time management is good life management. Just like the essence of healthy living is a healthy lifestyle. We all seek balance in our lives. Balance between life at work and life at home. If I was to ask you to write down the three most important things in your life. What would you write down on that paper? Out of the 168 hours you have in the course of a week how much time are you spending on those three things? I hope you put yourself at the top of that list. How much “Me” time do you spend on yourself each week? What do you do to help you recharge your batteries? Do you like to read, take walks, bake or meet up with friends for coffee or tea? It’s important to your health that you spend time on you without feeling guilty about it. You are the only you that you’ve got. Learn to say no to others so you can say yes to yourself.

Copyright (c) Brian Smith – Reformed Control Freak. Are you looking for a speaker or planning a training session on a variety of soft-skills topics? Give Brian a call. He will work with you to insure your event is an overwhelming success. http://briansmithpld.com

Leadership Lessons – Fluent in Friendliness? Apply Within

Fluent in Friendliness? Apply Within. Hats off to Lowe’s who posted that sign outside of their newest location under construction. I spent 30 years in the retail business both as a general manager and business owner –  so that sign naturally caught my attention. The one-on-one service that you provide to your customer is the only competitive advantage that you have. It’s not your product or service. It’s not your selection or price. The only competitive advantage that you have to set yourself apart from your competition is the level of customer service you provide.

Every time you come in contact with a perspective client it’s a moment of truth. Every time you come in contact with a perspective client they get to decide if they want to continue to do business with you or not. And most often that decision is based upon the way they feel they have been treated. When was the last time you had “Wow” customer service? When was the last time you got “So-So” customer service? I’ll bet the “So-So” out numbered the “Wow” ten to one. (Ten so-so to one wow)

You don’t need to like everyone you come in contact with – But if you want to get repeat business you need to learn how to get along with them. The same holds true with the people you work with.  You don’t have to like them or socialize with them – But you do need to learn how to interact and collaborate with them. If you’re the one who gets to pick who is on your team you need to make sure you’ve surrounded yourself with people who like being around people. Managers and business owners need  to make sure they hire people who like  helping people. You can’t afford to have someone on your team who is turned off and have tuned out. You need to be just like Lowe’s and hire people who are “Fluent in Friendliness” and get rid of the ones who aren’t.  🙂

 

5 Habits of Customer-Obsessed Companies | Inc.com

The only thing that will separate you from your competition is the level of customer service you provide. It’s not your product – it’s not your price – it’s not your selection. (Your competitors are already doing the same) The only competitive advantage is the customer service that you and your team members provide. Providing exceptional customer service is not as difficult as it may sound. All you have to be – is be better than your competition. All you have to be – is be better than the last customer service experience your clients had.  Have you shopped your competitors lately? You should. If you aren’t shopping your competitors weekly – and comparing their service against the service that your company is providing – you’re giving them an edge.  – Great article on those companies that are doing it well. How do you stack up against them? Enjoy the read. Stay Focused. – Cheers – Brian

5 Habits of Customer-Obsessed Companies | Inc.com.