Tag Archives: Competitive Advantage

Stop The Madness – You Are Producing a Generation of Wimps 9

Competitive Advantage, Enduring Principles, Leadership Development, Personal Development, Personal Values • Tags: , , , , , , , , ,

Stop the MadnessStop the madness!!! You are producing a generation of wimps. Too much of a good thing – is not a good thing. In the “real” world not everyone gets to make the team, regardless of their skill level. In the “real” world they won’t be praised or promoted for being just good enough. And in the “real” world they may not get a second chance to make the wrong thing right, without paying the price for being wrong in the first place. In the “real” world there are consequences.

You are doing this newest generation a dis-service by not preparing them for life “outside” of the nest. The world can be a cruel place for someone who hasn’t been taught the skills needed to take on life’s challenges. The world can be a cruel place for someone who hasn’t been knocked down because they never learn how to get back up. The world can be a cruel place for someone who rarely heard the word “NO” while growing up.

Worth Remembering … “The depths and strength of a human character are defined by its moral reserves. People reveal themselves completely only when they are thrown out of customary conditions of their life, for only then do they have to fall back of their reserves.” – Leon Trotsky

Tough love, applied at the right time – for the right reasons – is not a bad thing.  Tough love teaches you that life is not always fair. That you don’t get everything that you ask for. That bad things can happen to good people. Tough love teaches you to stand up on your own two feet and compete for what you want. Tough love teaches you that “You aren’t in Kansas anymore”. Tough love builds character, self-confidence and self-esteem.

Worth Remembering … “There is nothing more unequal than the equal treatment of unequal people.” – Thomas Jefferson

You can still be someones soft place to fall – just don’t make it too comfortable. When you eliminate honor rolls or deans list in schools because you don’t want to make those who just want to skate by feel inferior – you take away the incentive for the achievers who want to excel. You can’t build up someones self-worth by taking away someone else’s. When you no longer keep score because you don’t want the other team to “feel” discouraged – you take away a persons competitive spirit. If you don’t teach them the value of money, what it means to be independent and the feeling they’ll get from making it on their own – you are robbing them of their opportunity to grow. Stop the madness!!! You are producing a generation of wimps.

Copyright (c) 2013. Brian Smith – Reformed Control Freak. Looking for a keynote speaker? Planing a lunch-n-learn or training seminar? Contact Brian. To find out more about Brian and what he can do for you, your organization and your people visit http://briansmithpld.com 

Soft Skills for a Hard Place

Personal Development • Tags: , , , , , , , , , , , , , , , , , ,

millennials-200x192Daniel Goleman in his groundbreaking book “Working with Emotional Intelligence” might have said it best: “We are being judged by a new yardstick; not just how smart we are, or by our training and expertise, but also by how we handle ourselves and each other”.  Times have certainly changed. I think there has been a dramatic shift in people’s attitudes. Their wants and needs are changing. For the first time in our lifetime we have the potential of working with 4 different generations in the same workplace at the same time. Each generation communicates and interacts differently and want to be managed and manage differently. Each generation have a different set of values and career aspirations. For the newest generation – the Millennials – life outside of work is just as important,  if not more important,  then life inside work. Each generation is motivated by different things. What you need to decide now is – will the management style that got you here – be the same style that will sustain you or get you to where you need to go? Is one style of managing and leading others good enough?

Worth Remembering … “The definition of insanity is doing the same thing – expecting a different result” – Albert Einstein

Productivity is still the name of the game and that will never change. One of your roles as a manager or leader has always been to minimize the input and maximize the output. In today’s ever-changing, competitive global marketplace you need to produce more with less. Your survival and your company’s survival demands it. To accomplish both – managers and leaders must change from being task-focused to being people-focused. People like to work with people they like. People like to feel wanted. People like to feel that they are appreciated and respected.

Worth Remembering … “One of the most important things about being a good manager is to rule with a heart. You have to know the business, but you also have to know what’s at the heart of every business and that’s people”. – Oprah Winfrey

Technical skills are important but, for the most part, you can get that out of a book or Google it. What is needed to be successful managing and leading others in the 21st Century are soft-skills, sometimes referred to as people skills. Successful managers and leaders will be those who have developed great soft-skills for a hard place. Successful managers and business leaders are F.O.C.U.S.E.D. (C) on their most important asset – their people.

Friendly: Someone who can smile and say hello. Someone who can make the other person feel important.

Observant: Someone who can recognize those that need help and those that don’t. Someone who will get out of their way and let them do the job.

Consistent: Some who is consistent in the way that they apply policies and procedures. Consistent in the way they treat people and deal with situations.

Understanding: Someone who tries to see things from the other person’s point of view. Empathy is a valuable 21st Century skill to have.

Sincere: Someone who truly wants their people to be successful at what they do. Managing and leading others is a team sport – create win-wins.

Energized: Someone who is enthusiastic. Someone who looks and acts like they want to be there.

Dependable: Someone whose word they can depend on. Someone they can trust. If they can’t trust your word they won’t trust you.

Are you F.O.C.U.S.E.D.?  🙂

Copyright (c) 2013. Brian Smith-PLD. Brian is the author of “Confessions of a Reformed Control Freak – The Top Ten Sins Most Managers Make & How to Avoid Them”. Looking for a speaker? Planning a lunch-n-learn or organizing a workshop? Contact Brian. briansmithpld@gmail.com

 

You Couldn’t Pay Me Enough to Work Here 3

Leadership Development, Personal Development • Tags: , , , , , , , , , , , , , , , , , , , , , , , ,

bxp59950Staff engagement – it’s rarely about the money. They stay because of the people they work with. They stay because it’s a fun place to work. They stay because they see an opportunity for advancement. According to a recent survey conducted by Aon Hewitt, employee engagement in North America is at an all time low – down to 63% of the workforce. If those numbers are accurate that means 37% of your employees are not engaged, they are just going through the motions, or worse yet, they are actively disengaged, and our bent on trying to undermine what you and your engaged employees are trying to accomplish. That means 37 % of your staff have turned off or have tuned out.

Worth Remembering … “Get to know your people, what they do well, what they enjoy doing, what their weaknesses and strengths are, and what they want and need from their job” – Robert Townsend

What are you doing to retain the talent you have? Every organization has an identity – a culture that is best described as the values, beliefs and attitudes that are shared by everyone in the company. It starts at the top and trickles down. It never starts from the bottom and trickles up. Tony Hsieh, CEO of Zappos believes that if you get the culture right, then a lot of really amazing things happen on their own. What are you doing to engage the hearts and minds of everyone in the company? Answers to exit interviews conducted by the Saratoga Institute and outlined in Leigh Branham’s book “The Seven Hidden Reasons Employee’s Leave” may hold a few clues. According to those surveyed “Workers felt devalued and unrecognized, workers suffered from stress due to overwork and work-life balance and there was a loss of trust and confidence in senior management”

  • You’ve got to give people a reason to stay.
  • You’ve got to make them feel part of the process by soliciting their input.
  • You’ve got to communicate often by letting them know how well they are doing
  • You’ve got to let them in on your plans for the future, where they fit in and where the organization is going.

Worth Remembering … “One of the most important things about being a good manager is to rule with a heart. You have to know the business, but you also have to know what’s at the heart of business and that’s people.” – Oprah Winfrey

What are you doing to attract new talent? Everyone is competing for the same recruit. Why would someone want to work for your company instead of your competitors? And remember it’s not about the money. You just can’t sit back and throw money at them. At some point you won’t be able to pay them enough money to stay. According to a 2012 Bersin survey, $720 million per year is spent on employee engagement without much of a return on that investment.  If you want to attract new talent then you need to understand what they are looking for in the companies they choose to work with and commit to changing the way you communicate and interact. Life outside of work has become just as important, if not more important, than life at work. Especially among Millennials who will make up 50 % of the workforce by 2020. What are you doing to promote a healthy balanced life-style?  Advancement should be based on merit not on seniority. What training dollars are you willing to invest in their future? If you aren’t willing to invest in them, then don’t expect them to invest in you. Do you have a mentorship program? Have you identified your next crop of managers and enrolled them in your management development program? Can they work at home or do you offer a flexible work schedule? Company mission statements, values and code of conduct should be more than just fancy platitudes. You and everyone in the organization need to “live” them.

  • You’ve got to give people a reason why they would want to work for you
  • You’ve got to make them feel part of the process by soliciting their input
  • You’ve got to communicate often by letting them know how well they are doing
  • You’ve got to let them in on your plans for the future, where they fit in and where the organization is going.

I hope you are starting to see a pattern here? People are people – it doesn’t matter what generation you are from – we all want the same thing. We want to be seen and treated as partners. We want to work for an organization that wants us to be successful and are willing to invest time, energy and resources in us. And we want to work for an organization that makes us feel valued and trusted. 

Copyright (C) 2013. Brian Smith – Reformed Control Freak. Looking for a speaker? Planning a lunch-n-learn or training session? Let’s talk. briansmithpld@gmail.com. To find out more about Brian and what he can do for you and your organization visit – http://briansmithpld.com

Leadership Lessons – Fluent in Friendliness? Apply Within

Coaching, Competitive Advantage, Customer Service, Dealing with Difficult People, Mentorship, Personal Development, Personality Types, Soft-Skills Training, Uncategorized • Tags: , , , , , , , , , , ,

Fluent in Friendliness? Apply Within. Hats off to Lowe’s who posted that sign outside of their newest location under construction. I spent 30 years in the retail business both as a general manager and business owner –  so that sign naturally caught my attention. The one-on-one service that you provide to your customer is the only competitive advantage that you have. It’s not your product or service. It’s not your selection or price. The only competitive advantage that you have to set yourself apart from your competition is the level of customer service you provide.

Every time you come in contact with a perspective client it’s a moment of truth. Every time you come in contact with a perspective client they get to decide if they want to continue to do business with you or not. And most often that decision is based upon the way they feel they have been treated. When was the last time you had “Wow” customer service? When was the last time you got “So-So” customer service? I’ll bet the “So-So” out numbered the “Wow” ten to one. (Ten so-so to one wow)

You don’t need to like everyone you come in contact with – But if you want to get repeat business you need to learn how to get along with them. The same holds true with the people you work with.  You don’t have to like them or socialize with them – But you do need to learn how to interact and collaborate with them. If you’re the one who gets to pick who is on your team you need to make sure you’ve surrounded yourself with people who like being around people. Managers and business owners need  to make sure they hire people who like  helping people. You can’t afford to have someone on your team who is turned off and have tuned out. You need to be just like Lowe’s and hire people who are “Fluent in Friendliness” and get rid of the ones who aren’t.  🙂