Rarely can you accomplish all that you set out to do without the help of someone else. You don’t have to like the people you work with but you do need to learn how to get along with them. “Soft-Skills” or emotional intelligence as Daniel Goleman likes to refer them too – is a learned behavior.
Worth Remembering …
“A common core of personal and social abilities has proven to be the key ingredient in people’s success, emotional intelligence” – Daniel Goleman
Understanding yourself well and studying the behaviors of others allows you to improve your performance in relationships, both at work and at home. Your technical ability no longer guarantees success. Results of a study conducted by the HayGroup – a leading authority on emotional intelligence, shows that for most jobs that involve working with people, EQ (Emotional intelligence) is twice as important as IQ. Sixty-seven per cent of the competencies needed to manage or lead people effectively are emotionally based. (Often referred to as soft-skills – our ability to communicate and interact effectively with others)
Worth Remembering …
“In organizations where people trust and believe in each other, they don’t get into regulating and coercing behaviors. They don’t need a policy for every mistake … people in these trusting environments respond with enormous commitments and creativity” – Walter Wriston
Establishing a relationship built on mutual respect and trust is a process all humans have to go through when they meet someone for the very first time. We take direction from and hang out with people we like. Trust and respect do not come automatically – you must earn both – one person at a time. You must learn how to get along with people even if you don’t like them. Success is a team sport. Just like it takes a village to raise a child – it takes a team to manage and lead an organization. Think of someone you are having difficulty with – for what ever reason you two aren’t getting along. (This could be someone at work or at home) I want you to take on this challenge and turn that situation around. I want you to apply a 3-step process known as the 3R’s – I promise you’ll be amazed at how effective it is in establishing those all important relationships.
Step One: Rapport: Find out something about the other person other than the work they do. What are their hobbies? – Are they married? – Do they have children? – What do they like to do in their spare time? The easiest way to establish rapport with someone is to get them talking about themselves. Ask questions – get interested in them and then they will be interested in you.
Step Two: Relationship: You can’t have a relationship with anyone that you haven’t first established a rapport with. The more that you can carrying on a conversation with them on subjects that they are interested in – the more likely you are building a relationship with them. You are beginning to break down the barriers between you and the other person. You are starting to like each other.
Step Three: Respect: You won’t respect anyone that you haven’t developed a relationship with first. Respect is reciprocal. You have to give it to get it. The more that you treat someone the way you’d like to be treated the more likely it is that they will respond in kind. You get back – what you send out.
After respect comes trust. You never trust anyone you don’t respect first. If you have established mutual respect in your relationship with the other person, then they will trust you. They may not always agree with you – but they will respect the fact that you have an opinion and you have a right to express it. So go out and give it a try – You’ve got nothing to lose – but a whole lot to gain. – Hey remember – You can trust me 🙂