Were They Always Dead Wood « Leadership Freak – Dan Rockwell 4

Do you hire stupid people – or do they just get stupid after working for you? Your role as a manager is to teach someone else what you know. If you aren’t doing that – then you’re not managing – you’re just telling. There are people in your organization who aspire to take on more duties and responsibilities (Achievers) and there are those in your organization who don’t (Sustainers). They both play a very important role in your success as a manager and the overall success of your organization. (If you google sustainers and achievers you’ll come up with some 1,240 results) You need to know the difference between both.

According to Dr. Adele Scheel PhD., a pioneering career strategist and coach, our world of working divides into two distinct groups – Sustainers – those who – for the most part – don’t aspire to take on any more responsibility than what they currently have. They prefer to stay under the radar. They show up to work on time, punch in, do what is expected of them, and then punch out and go home. To Sustainers – work is a pay cheque not a career. Achievers on the other hand are those people who aspire to take on more responsibility just for the fun of learning. Achievers see it as the path to advancement. Achievers want to get noticed. They understand that to get promoted you must first be promotable. (You need to know who your achievers are so you know who to delegate to)

Jack Welch – GE’s legendary Ex-Chairman and CEO had an interesting philosophy when it came to his employees and managers. Managers – as part of their yearly department review – had to promote the top 20% of their staff (achievers) – they got to keep 70% (sustainers) and they had to terminate the bottom 10% (dead wood) What are you doing in your organization to clear out the dead wood? Whether you care to admit it or not – the bottom 10% are detrimental to your business. What does it say about your organization if your clients have to deal with your dead wood? I don’t have an issue with sustainers as long as they continue to do the job that is expected of them. I have issues with managers who allow complacency to set in and are satisfied with less than a stellar performance. Perhaps it’s time to do some tree trimming. But trust me – I’d start with the manager.

Great article by Dan Rockwell – Leadership Freak – on the subject of dead wood which was inspired by a conversation he had with one of my heroes – Tom Peters. Enjoy 🙂

Were They Always Dead Wood « Leadership Freak.

Highly successful retailers invest in store employees  – Zeynep Ton 8

The only competitive advantage that you have to set yourself apart from your competitors – is the level of customer service you provide. It’s not price – or selection – it’s the quality of your sales team and their ability to develop relationships with your target market. Trust me – I spent 40+ years as a general manager for a major retailer and an owner / operator of my own small business. And based on my experiences – companies that train their people on how to provide exceptional customer service – outpace those companies that don’t in every category that counts – including the bottom line. I hope you enjoy the article written by Zeynep Ton. Let me know what you think.

Highly successful retailers invest in store employees  – Business |theeastafrican.co.ke.

Five Keys to Enhancing Your Emotional Intelligence | Psychology Today

Great article on EQ – originally published by Preston Ni. Managers must never lose sight of the fact that they are in the people business. Their success and the overall success of their organization is based on their ability to communicate and interact more effectively with others. Daniel Goleman first coined the phrase – Emotional Intelligence – is his epic book – “Working with Emotional Intelligence”. Being successful as a manager is no longer dependent upon your technical ability alone. EQ (Emotional Intelligence) now plays a more pivotal role in your ability to lead others and build collaborative teams. I believe that you aren’t born knowing how to communicate and interact effectively with others, but you can learn how – providing you are open and receptive to change. After all – your career depends on it. Enjoy the read 🙂 Let me know what you think.

Five Keys to Enhancing Your Emotional Intelligence | Psychology Today.

How to Maintain a Positive Attitude As a Business Owner

I believe everything that happens to you in life – even the negative things – are positives. Even the negative things that happen are positives because they present you with an opportunity to grow – an opportunity to learn from them and move on. Attitude – your attitude is a choice that only you get to make. Only you get to decide how you want to react to any given situation. (Between stimuli and response – lies choice – a choice only you get to make) Your attitude is 100% in your control. React in a way that is going to get you want you want. To react any differently is a total waste of energy and time. Enjoy the video and have yourself one heck of a great day. 🙂