Category Archives: Personal Development

You Couldn’t Pay Me Enough to Work Here 3

Leadership Development, Personal Development • Tags: , , , , , , , , , , , , , , , , , , , , , , , ,

bxp59950Staff engagement – it’s rarely about the money. They stay because of the people they work with. They stay because it’s a fun place to work. They stay because they see an opportunity for advancement. According to a recent survey conducted by Aon Hewitt, employee engagement in North America is at an all time low – down to 63% of the workforce. If those numbers are accurate that means 37% of your employees are not engaged, they are just going through the motions, or worse yet, they are actively disengaged, and our bent on trying to undermine what you and your engaged employees are trying to accomplish. That means 37 % of your staff have turned off or have tuned out.

Worth Remembering … “Get to know your people, what they do well, what they enjoy doing, what their weaknesses and strengths are, and what they want and need from their job” – Robert Townsend

What are you doing to retain the talent you have? Every organization has an identity – a culture that is best described as the values, beliefs and attitudes that are shared by everyone in the company. It starts at the top and trickles down. It never starts from the bottom and trickles up. Tony Hsieh, CEO of Zappos believes that if you get the culture right, then a lot of really amazing things happen on their own. What are you doing to engage the hearts and minds of everyone in the company? Answers to exit interviews conducted by the Saratoga Institute and outlined in Leigh Branham’s book “The Seven Hidden Reasons Employee’s Leave” may hold a few clues. According to those surveyed “Workers felt devalued and unrecognized, workers suffered from stress due to overwork and work-life balance and there was a loss of trust and confidence in senior management”

  • You’ve got to give people a reason to stay.
  • You’ve got to make them feel part of the process by soliciting their input.
  • You’ve got to communicate often by letting them know how well they are doing
  • You’ve got to let them in on your plans for the future, where they fit in and where the organization is going.

Worth Remembering … “One of the most important things about being a good manager is to rule with a heart. You have to know the business, but you also have to know what’s at the heart of business and that’s people.” – Oprah Winfrey

What are you doing to attract new talent? Everyone is competing for the same recruit. Why would someone want to work for your company instead of your competitors? And remember it’s not about the money. You just can’t sit back and throw money at them. At some point you won’t be able to pay them enough money to stay. According to a 2012 Bersin survey, $720 million per year is spent on employee engagement without much of a return on that investment.  If you want to attract new talent then you need to understand what they are looking for in the companies they choose to work with and commit to changing the way you communicate and interact. Life outside of work has become just as important, if not more important, than life at work. Especially among Millennials who will make up 50 % of the workforce by 2020. What are you doing to promote a healthy balanced life-style?  Advancement should be based on merit not on seniority. What training dollars are you willing to invest in their future? If you aren’t willing to invest in them, then don’t expect them to invest in you. Do you have a mentorship program? Have you identified your next crop of managers and enrolled them in your management development program? Can they work at home or do you offer a flexible work schedule? Company mission statements, values and code of conduct should be more than just fancy platitudes. You and everyone in the organization need to “live” them.

  • You’ve got to give people a reason why they would want to work for you
  • You’ve got to make them feel part of the process by soliciting their input
  • You’ve got to communicate often by letting them know how well they are doing
  • You’ve got to let them in on your plans for the future, where they fit in and where the organization is going.

I hope you are starting to see a pattern here? People are people – it doesn’t matter what generation you are from – we all want the same thing. We want to be seen and treated as partners. We want to work for an organization that wants us to be successful and are willing to invest time, energy and resources in us. And we want to work for an organization that makes us feel valued and trusted. 

Copyright (C) 2013. Brian Smith – Reformed Control Freak. Looking for a speaker? Planning a lunch-n-learn or training session? Let’s talk. briansmithpld@gmail.com. To find out more about Brian and what he can do for you and your organization visit – http://briansmithpld.com

When One Door Closes – Another One Opens 5

Personal Development, Uncategorized • Tags: , , , , , , ,

13251_10153060318710301_12548721_n“When one door closes another door opens”. I was reminded of that famous Alexander Graham Bell quote on more than one occasion this past week. I got the chance to meet up with  two very special and gifted musical  friends of mine, that I haven’t seen in over 30 years. I’m the one in the middle. I had a full head of curly brown hair back then. Bob Dylan would have been proud of my afro. Once we started reminiscing about the “good-old-days”, the years and the distances between us quickly vanished, and it was 1972 all over again. You can just imagine the three of us enjoying a meal together and adding bits and pieces to each others stories, trying to connect the dots.

The years have been kind to us, not so kind to some of our friends. The truth of the matter is you just never know what’s waiting for you around the corner. Some things are predictable, while other things just seem to happen. Hindsight is always 20 / 20. The one thing I have come to know for certain is that life truly is a journey, not a destination. It’s organic – it evolves. Everyone’s crystal ball is a little fuzzy. You just never know where you’re going to end up. There is no way that I would ever have predicted I’d be a published author, professional speaker and college professor. Chances are my friends and family wouldn’t have predicted it either. Back in 72 I thought I was destined to end up on the front cover of Rolling Stone magazine.

If you find yourself in a situation where  the door has closed, don’t waste too much time regretting the past. That chapter of your life’s story is behind you. If you spend too much time looking back, you may miss the door that is about to open in front of you. Walk through it with confidence. Take a leap of faith, believing that an infinite number of opportunities are waiting for you on the other side. I believe that everything in life happens to us for a reason. It’ may not be obvious at the time we are going thought it, but there is usually a pretty good reason for it. Your past is not a predictor of your future if you are prepared to change the here and now. Take the time to reflect on your past misses, learn the lessons, and move forward.  And above all other things, enjoy the journey. 🙂

This article is dedicated to John Wiebe, Dan Unger and Cheryl Harnett Hynes. Copyright 2013 (C) Brian Smith – Reformed Control Freak. Not to be reproduced without permission. http://briansmithpld.com 

Without a Rudder Any Direction Will Do

Personal Development • Tags: , , , , , , , , , ,

images (6)It doesn’t matter how much wind you have in your sails, without a rudder, you stand little chance of ending up where you wanted to go. Life is a planned event – wishing and hoping won’t make it so. Hedge your bet for success and make a list of what needs to happen for you to accomplish your goals. We have a tendency sometimes to do what we like to do first – not what needs to be done, so prioritize the items on your list and the expected date of completion for each one to help keep you on course.

Don’t let yourself get discouraged or side tracked, keep your eye on the “prize” and remember why you are doing what you are doing. Think of all the good things that will come your way. Don’t let yourself get overwhelmed with the number of things you need to do before you arrive at your destination. Be patient, take one step at a time, accomplish one thing at a time and you will eventually realize your dream.

Be Confident: Be confident in your own ability to accomplish what ever you set out to do. Be confident that no matter what roadblocks you come across you will find a way around them or over them.

Be Competent: Know what you know but, more importantly, know what you don’t know. You aren’t born knowing all you need to know. Don’t be afraid to reach out and ask for help. Asking for help is not a sign of weakness. Asking for help is a sign of strength. No one ever accomplished great things alone.

Use Common Sense: The only thing common about common sense is that it’s not very common. Common sense should be called life sense. It just seems to me that the older we get – the smarter we get. Learn from your mistakes. And trust me, you’re going to make mistakes. Look at mistakes as your opportunity to grow, as your opportunity to try again but this time  more aware of what not to do. Remember that failing and falling down is not the issue. Not getting back up and trying again is.

So adjust your sails, take a look at your map and keep your rudder pointed in the direction of your goals. And most importantly, enjoy the journey. I wish you good sailing. 🙂

Copyright (c) 2013. Brian Smith-PLD. Looking for a speaker, planning a lunch-n-learn or training session? Visit http://briansmithpld.com. Let’s talk.

The Art of Managing and Leading in the 21st Century 3

Personal Development • Tags: , , , , , , , , , , , , , , , ,

images (1)It doesn’t matter what environment you work in – retail, manufacturing, construction or the corporate world, the challenges remain the same. New leadership skills are required for the workplace of today and the next decade. Your success as a manager or business leader is no longer dependent on your technical ability alone. Soft-skills – your ability to communicate and interact more effectively with others, now plays a more pivotal role in your success and the overall success of your organization. It doesn’t matter what book you read, the workshops you participate in, or the seminars you attend, know for certain that there are no silver bullets here. Unless you are committed to a new way of managing and leading others you will get left behind. The workplace is changing and if you don’t adapt to keep pace with those changes you stand the risk of falling by the wayside.

Do you feel at times that your staff are turned off or have tuned out? Is it getting more challenging to motivate others? Are you finding it difficult to attract or retain talent? You are not alone. Gallup’s ongoing survey findings indicate that 70 % of workers are not engaged. According to Gallup   “Millennials are most likely of all the generations to say that they will leave their jobs in the next 12 months if the job market improves”. If you want to re-engage the disengaged and attract new talent then you need to master the art of managing and leading in the 21st Century.

The Four Step Leadership Development Model (C)

I believe the key to retaining and attracting new talent is to develop and fashion your leadership style around these four easier said then done disciplines:

Congregate: People work for people they like. Learn how to build collaborative teams and develop those all important relationships.  No one is successful by themselves. Together everyone achieves more. Always keep in mind that you need your people a great deal more than they need you.

Communicate: If you can’t communicate, then you can’t manage or lead others. If you can’t communicate in a language that others will understand – then whatever you say will mean absolutely nothing. You can never communicate too much. Be open and receptive to what others have to say. Give your people a voice.

Educate: People aren’t born knowing what they need to know – it’s a learned behavior. It’s your responsibility as a manager or leader to teach them the skills needed to take the organization to where it needs to go. Take the time to discover what your people do well and then put them in positions where they can play to their strengths.

Delegate: Surround yourself with people who do some things better than you do. You’ve got to give up control to get control. If you aren’t sharing some of your responsibilities with the people around you  – you are robbing them of their opportunity to grow. Resist the urge to micro-manage.

Copyright (C) 2013. Brian Smith. Excerpts taken from Brian’s soon to be published second book – “Leadership Lessons from a Reformed Control Freak – The Art of Managing and Leading in the 21st Century” (C) To find out more visit http://briansmithpld.com