Lunchinars Profile – Keynote Speaker Brian Smith-PLD

Lunchinars Profile

Are you – or someone you know looking to hire a keynote speaker? Looking for someone to conduct an in-house training session on communication skills or how to interact effectively with others? Check out my speakers profile and then give me a call. I will work with you to customize a presentation or workshop that delivers on what you value most. 

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Confessions of a Reformed Control Freak – Actionable Books

A big shout out to Andy Budgell of Actionable Books for his review of my management development book – “Confessions of a Reformed Control Freak – The Top Ten Sins Most Managers Make & How to Avoid Them”. I wrote this book so first time managers, team leaders and supervisors could learn from my sins. And trust me – in my 40+ year career as a general manager for one of Canada’s most successful and respected companies and an award-winning entrepreneur – I’ve committed each of one of these sins at one time or another. I know from experience what works – and more importantly – what doesn’t work when it comes to communicating and interacting effectively with others. I’ve posted the review here for you to read. Let me know what you think. Better yet – Contact me directly to purchase an autographed copy for yourself or someone you know.

Confessions of a Reformed Control Freak – Actionable Books.

5 Habits of Customer-Obsessed Companies | Inc.com

The only thing that will separate you from your competition is the level of customer service you provide. It’s not your product – it’s not your price – it’s not your selection. (Your competitors are already doing the same) The only competitive advantage is the customer service that you and your team members provide. Providing exceptional customer service is not as difficult as it may sound. All you have to be – is be better than your competition. All you have to be – is be better than the last customer service experience your clients had.  Have you shopped your competitors lately? You should. If you aren’t shopping your competitors weekly – and comparing their service against the service that your company is providing – you’re giving them an edge.  – Great article on those companies that are doing it well. How do you stack up against them? Enjoy the read. Stay Focused. – Cheers – Brian

5 Habits of Customer-Obsessed Companies | Inc.com.