April 1, 2012

Highly successful retailers invest in store employees – Zeynep Ton ⁸

Dealing with Difficult People, Uncategorized • Tags: Communications Skills, Conflict Resolutions, Creative Problem Solving, Dealing with Difficult People, Management Skills, Performance Improvement, Team Building

The only competitive advantage that you have to set yourself apart from your competitors – is the level of customer service you provide. It’s not price – or selection – it’s the quality of your sales team and their ability to develop relationships with your target market. Trust me – I spent 40+ years as a general manager for a major retailer and an owner / operator of my own small business. And based on my experiences – companies that train their people on how to provide exceptional customer service – outpace those companies that don’t in every category that counts – including the bottom line. I hope you enjoy the article written by Zeynep Ton. Let me know what you think.

Highly successful retailers invest in store employees – Business |theeastafrican.co.ke.

March 29, 2012

Five Keys to Enhancing Your Emotional Intelligence | Psychology Today

Coping with Stress, Dealing with Difficult People, Leadership Development • Tags: Conflict Resolutions, Coping with Stress, Creative Problem Solving, Dealing with Difficult People, Leadership Development, Management Skills, Performance Improvement, Team Building, Time Management

Great article on EQ – originally published by Preston Ni. Managers must never lose sight of the fact that they are in the people business. Their success and the overall success of their organization is based on their ability to communicate and interact more effectively with others. Daniel Goleman first coined the phrase – Emotional Intelligence – is his epic book – “Working with Emotional Intelligence”. Being successful as a manager is no longer dependent upon your technical ability alone. EQ (Emotional Intelligence) now plays a more pivotal role in your ability to lead others and build collaborative teams. I believe that you aren’t born knowing how to communicate and interact effectively with others, but you can learn how – providing you are open and receptive to change. After all – your career depends on it. Enjoy the read 🙂 Let me know what you think.

Five Keys to Enhancing Your Emotional Intelligence | Psychology Today.

March 26, 2012

How to Maintain a Positive Attitude As a Business Owner

Coping with Stress, Dealing with Difficult People, Leadership Development • Tags: Communications Skills, Conflict Resolutions, Coping with Stress, Creative Problem Solving, Dealing with Difficult People, Leadership Development, Management Skills, Performance Improvement, Team Building, Time Management

I believe everything that happens to you in life – even the negative things – are positives. Even the negative things that happen are positives because they present you with an opportunity to grow – an opportunity to learn from them and move on. Attitude – your attitude is a choice that only you get to make. Only you get to decide how you want to react to any given situation. (Between stimuli and response – lies choice – a choice only you get to make) Your attitude is 100% in your control. React in a way that is going to get you want you want. To react any differently is a total waste of energy and time. Enjoy the video and have yourself one heck of a great day. 🙂

How to Maintain a Positive Attitude As a Business Owner | Video | Entrepreneur.com.