Understanding yourself well and studying the behaviour of others allows you to improve your performance in relationships both at work and at home. According to Daniel Goleman, author of “Working with Emotional Intelligence” and a recipient of the American Psychological Association’s Lifetime Achievement Award, emotional intelligence now plays a more pivotal role in determining one’s overall success. Goleman contends that sixty-seven percent of the competencies needed to manage and lead others are emotionally based. Your ability to communicate and interact with others effectively is the key ingredient in building collaborative teams, resolving conflict and motivating others to perform at their personal best.
Worth Remembering … “A common core of personal and social abilities has proven to be the key ingredient in people’s success”. – Daniel Goleman
Dr. William Marston, the creator of DISC, believes that there are four distinct styles of behaviour and that each style communicates and interacts differently. Each style likes to be managed and likes to manage others differently. If that is true, then all you need to do is learn how to communicate and interact with them in a style that they like. If you can learn to do that – then chances are they’d be more receptive to your management style because you are working with them in a way that they like. People like to work with people they like. You need to be able to make that emotional connection.
Worth Remembering … “The task of an executive is not to change human beings. The task is to multiply performance capacity of the whole by putting to use whatever strength, whatever health, whatever aspirations there is in individuals”. – Peter F. Drucker
There are four distinct styles of behaviour. The key to managing and leading others is to work with them in a style that they like.
D: Dominant. They like to be in charge and lead the charge. The key to working with a D is to make communication brief and to the point. Respect their need for autonomy and be clear about rules and expectations but let them go about accomplishing them – their way.
I: Interative/Interpersonal. They love being around people and work well in a social setting. The key to working with an I is let them verbalize thoughts and feelings. Provide written details on what you want to accomplish but keep the conversation light.
S: Steady. They are very loyal. However, they can be indecisive for fear of making a mistake. The key to working with an S is to provide a consistent and secure environment. Be logical and systematic in your approach and let them adapt to change slowly.
C: Conscientious. They are your best planners. They believe knowledge is power. The key to working with a C is to be precise and focused. Be sure to give clear expectations and deadlines. They strive to be perfect.
Different strokes for different folks. Ken Blanchard said it best. “Everyone has peak performance potential. You just need to know where they are coming from and meet them there”. If you can learn to adapt your management style to be more in tune with theirs – you’ll be amazed with how effective you can be.