Category Archives: Mentorship

Mothers Are The Ultimate Control Freaks

Coaching, Enduring Principles, Ethics, Leadership Development, Mentorship, Personal Development, Personal Values • Tags: , , , , , , , , , , ,

IMG_20140511_145439A “BIG” high-five to all the Mothers out there. Without your love, guidance and dedication most of us would not be here. I hope everyone got the chance to be with their Mom or at least talk with her on her special day. I’m one of the lucky ones because I got to spend Mothers Day with my Mom. Having my four brothers and sister there was a bonus. It’s been more than 50 years since all of us where together on Mothers Day. Growing up in the 50’s and 60’s was an interesting time. Perhaps not as challenging as it is now – but with eight of us living under the same roof, it had its moments. And through it all my Mother was able to maneuver the ship through the occasional rough sea and stay the course without ending up on the rocks and sinking.  Mothers are the ultimate control freaks but they control in a very special way.

Mothers are Teachers: My Mom taught me the difference between right and wrong.  To be respectful of others. To be kind. To help those in need. She taught me how to be a man. And more importantly she taught me how to be a parent.

Mothers are Referees: In spite of growing up with four competitive brothers and one sister in the house my Mom still managed to keep the peace. She’d have to intervene once in a while and make us go to neutral corners and take a much deserved time out. My Mom walked quietly but carried a big stick. She just had to give you that certain look and you understood.

Mothers are Guidance Councilors:  My Mom was the voice of reason. She guided me with a soft-hand and a gentle push. I could always count on her to be my soft-place to fall so I was never afraid to venture out on my own and take chances.

Thank you Mom. I love you. I am forever in your debt.

Copyright (c) 2014. Brian Smith – Reformed Control Freak. Are you looking for a keynote speaker or workshop facilitator who can entertain and inform on a variety of soft-skills topics including: powerful communication strategies, time management and personal effectiveness or how to deal with difficult people and challenging situations better? Visit http://briansmithpld.com

Leadership Lessons – Fluent in Friendliness? Apply Within

Coaching, Competitive Advantage, Customer Service, Dealing with Difficult People, Mentorship, Personal Development, Personality Types, Soft-Skills Training, Uncategorized • Tags: , , , , , , , , , , ,

Fluent in Friendliness? Apply Within. Hats off to Lowe’s who posted that sign outside of their newest location under construction. I spent 30 years in the retail business both as a general manager and business owner –  so that sign naturally caught my attention. The one-on-one service that you provide to your customer is the only competitive advantage that you have. It’s not your product or service. It’s not your selection or price. The only competitive advantage that you have to set yourself apart from your competition is the level of customer service you provide.

Every time you come in contact with a perspective client it’s a moment of truth. Every time you come in contact with a perspective client they get to decide if they want to continue to do business with you or not. And most often that decision is based upon the way they feel they have been treated. When was the last time you had “Wow” customer service? When was the last time you got “So-So” customer service? I’ll bet the “So-So” out numbered the “Wow” ten to one. (Ten so-so to one wow)

You don’t need to like everyone you come in contact with – But if you want to get repeat business you need to learn how to get along with them. The same holds true with the people you work with.  You don’t have to like them or socialize with them – But you do need to learn how to interact and collaborate with them. If you’re the one who gets to pick who is on your team you need to make sure you’ve surrounded yourself with people who like being around people. Managers and business owners need  to make sure they hire people who like  helping people. You can’t afford to have someone on your team who is turned off and have tuned out. You need to be just like Lowe’s and hire people who are “Fluent in Friendliness” and get rid of the ones who aren’t.  🙂

 

What Legacy Will You Leave Behind? 9

Coaching, Enduring Principles, Mentorship, Personal Values, Teacher

A hero, a teacher, a mentor, a coach – both on and off the field. A good father – a father who loved his six children unconditionally and was proud of the adults they had become. He loved his grand children and his great-grandchildren. A man who adored his wife – and for the 66+ years that they were married he did everything he could to make her the centre of his world.

A go getter. An achiever. Someone who was all in no matter what he was doing. He figured if you are going to put in the effort – you might as well give it your all – because you just never know how far it will take you or where you’ll end up.

He was a kind man who reached out to his friends when ever he could.  He was fun to be around and hang out with. He was a story-teller. He was not a saint or a sinner. He believed in God but didn’t force his beliefs on others. He was a proud Canadian who wore his colours on his sleeve and fought to defend our rights and freedoms.

He was my Dad. He passed away yesterday on his terms – quietly and at peace. I will miss him dearly. I have a lifetime of memories to keep me company until we meet again. Bye Dad – I love you – but you already knew that. 🙂