Sometimes you need others to take a leap of faith. Without establishing trust, you’ll have little chance of getting people to come along. If they trust you , they will follow you. If they trust you, they’ll believe that you have their best interest in mind. If they trust you, they’ll know that you aren’t setting them up to fail. Just because you’ve been given a title doesn’t automatically mean they will trust you. Managers and leaders need to earn their trust.
Are you looking to establish trust? Start here
Keep Your Word. Your word is your bond. What ever you say you’re going to do – do it. If they can’t trust what you say – they won’t trust you at all.
Be Honest and Transparent. Tell them the truth – always. If they catch you in a lie – you’ll never regain their trust.
Admit You Don’t Have all the Answers. It’s ok if you don’t have all the answers. However, you need to know who and where to go to to get them.
Communicate Often. Let them know how they are doing – good or bad. It’s important to keep them in the loop. You can’t communicate too much.
Admit When You’ve Made a Mistake. We all make mistakes. Take ownership, learn from them, apologize, and move on.
Resist The Urge to Micro-Manage. A leader’s roll is to teach them what they need to know and then get out of their way and let them do it.
Be True to Your Own Set of Values. Don’t compromize your own set of values. Be true to who you are. Integrity is more than just a word.
Walter Wriston, the former Chairman and CEO of Citicorp, understood that in organizations where people trust and believe in each other, they don’t need to get into regulating and coercing behaviours. They don’t need a policy for every mistake. People in these trusting environments respond with enormous commitment and creativity. Walter Wriston understood that trust is a two-way street.
Copyright (c) 2020. Brian Smith – Power Link Dynamics. Not to be reproduced without permission. To find out more about Brian and what he can do for you and your organization visit https://briansmithpld.com.