Category Archives: Personal Development

Soft Skills for a Hard Place

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millennials-200x192Daniel Goleman in his groundbreaking book “Working with Emotional Intelligence” might have said it best: “We are being judged by a new yardstick; not just how smart we are, or by our training and expertise, but also by how we handle ourselves and each other”.  Times have certainly changed. I think there has been a dramatic shift in people’s attitudes. Their wants and needs are changing. For the first time in our lifetime we have the potential of working with 4 different generations in the same workplace at the same time. Each generation communicates and interacts differently and want to be managed and manage differently. Each generation have a different set of values and career aspirations. For the newest generation – the Millennials – life outside of work is just as important,  if not more important,  then life inside work. Each generation is motivated by different things. What you need to decide now is – will the management style that got you here – be the same style that will sustain you or get you to where you need to go? Is one style of managing and leading others good enough?

Worth Remembering … “The definition of insanity is doing the same thing – expecting a different result” – Albert Einstein

Productivity is still the name of the game and that will never change. One of your roles as a manager or leader has always been to minimize the input and maximize the output. In today’s ever-changing, competitive global marketplace you need to produce more with less. Your survival and your company’s survival demands it. To accomplish both – managers and leaders must change from being task-focused to being people-focused. People like to work with people they like. People like to feel wanted. People like to feel that they are appreciated and respected.

Worth Remembering … “One of the most important things about being a good manager is to rule with a heart. You have to know the business, but you also have to know what’s at the heart of every business and that’s people”. – Oprah Winfrey

Technical skills are important but, for the most part, you can get that out of a book or Google it. What is needed to be successful managing and leading others in the 21st Century are soft-skills, sometimes referred to as people skills. Successful managers and leaders will be those who have developed great soft-skills for a hard place. Successful managers and business leaders are F.O.C.U.S.E.D. (C) on their most important asset – their people.

Friendly: Someone who can smile and say hello. Someone who can make the other person feel important.

Observant: Someone who can recognize those that need help and those that don’t. Someone who will get out of their way and let them do the job.

Consistent: Some who is consistent in the way that they apply policies and procedures. Consistent in the way they treat people and deal with situations.

Understanding: Someone who tries to see things from the other person’s point of view. Empathy is a valuable 21st Century skill to have.

Sincere: Someone who truly wants their people to be successful at what they do. Managing and leading others is a team sport – create win-wins.

Energized: Someone who is enthusiastic. Someone who looks and acts like they want to be there.

Dependable: Someone whose word they can depend on. Someone they can trust. If they can’t trust your word they won’t trust you.

Are you F.O.C.U.S.E.D.?  🙂

Copyright (c) 2013. Brian Smith-PLD. Brian is the author of “Confessions of a Reformed Control Freak – The Top Ten Sins Most Managers Make & How to Avoid Them”. Looking for a speaker? Planning a lunch-n-learn or organizing a workshop? Contact Brian. briansmithpld@gmail.com

 

Trust Matters – Without It You Have Nothing 3

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Trust 2People won’t trust anyone they don’t respect first. Have you ever met someone for the very first time and thought, “Oh, yuck – What a dink”? (And I don’t mean Double Income No Kids.) You didn’t know why – you just knew that there was something about that person you didn’t like. But, after you spent some time with them, and got to know them better, did you ever change your mind? Building relationships and establishing trust with the people you work with and interact with is crucial to your overall success as a manager and business leader. Trust matters – Without it you have nothing. Once you lose the trust and confidence of your team mates – you lose your ability to manage and lead them.

Worth Remembering … “If you want to be interesting – you first must be interested.” – Dale Carnegie

Trust and respect do not come automatically just because you’ve been given a title. You must earn both, one person at a time. Establishing trust between you and the people you work with is a 3-step process that I refer to as the 3 R’s – Rapport, Relationships and Respect. It’s a process that everyone must go through when meeting someone for the very first time. Some people will go through these steps more quickly than others. But it’s a journey that everyone has to go on. A close friend of mine is great at this. She can meet someone for the very first time and within minutes they are carrying on a conversation as if they have known each other for ever. People just naturally open up to her. She is also great at remembering names. (I have to admit I’m not so good at this) Think how powerful it would be if you could remember someone’s name, their children’s names, their birthdays and interests and you were able to remember them and use it in a conversation.

The 3 R’s – Building Relationships to Last

Step One: Rapport.  The first step is to build rapport. Find out something about the other person other than the job that they do. Do they have hobbies? Are they married? Do they have children? What do they like to do in their spare time? You need to be able to carry on a conversation with them on a subject that they enjoy talking about. Idle chit-chat is important if you want to develop rapport. You can’t take the next step without first establishing rapport.

Step Two: Relationships. The second step in establishing trust with the people you work with and interact with are relationships. Successful salespeople understand the value of building relationships with their clients. They understand that people choose to do business with people they like. The same holds true for the people on your team. People like to work with and hang out with people they like. No one wants to let a friend down. A recent Gallop survey revealed that companies with less than 10 employees or small teams within the organization have the most committed workers.

Step Three: Respect. The final step in establishing trust is respect. Always keep in mind that people won’t respect anyone they haven’t built a relationship with first. Respect is reciprocal. Try this little experiment. The next time you go into a shopping mall or office building that has a double set of doors – open the first set of doors for the people behind you. I will bet you that someone within that group will hold the second door open for you. Respect works the same way. If you give it – you’ll get it – but you must give it first.  People feel obligated to return the favor. It’s part of our DNA.

Worth Remembering … “Trust is to human relationships what faith is to gospel living.” – Barbara Smith

If you have navigated the 3-step process successfully you will be able to establish trust in your relationship with your team. Without mutual trust and respect, your team will abandon you and you will eventually fail. You might be able to bully them into doing things they don’t want to do in the short-term but, it will come around to bite you in the end. (Pun intended) What goes around comes around. Having trouble establishing trust? Try my 3-step process and let me know how things work out. – 🙂

Copyright (c) 2013. Brian Smith – Reformed Control Freak. Looking for a speaker? Planning a lunch-n-learn or training session on soft-skills or leadership development? DM me – Let’s talk. briansmithpld@gmail.com or visit http://briansmithpld.com to find out more.

Life in The Land of Shoulda Coulda Woulda 6

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images (23) Perception is reality and reality is what ever you perceive it to be. The things you do most often becomes you. If you believe you aren’t worthy then you will continue to hold yourself back. If you believe you aren’t deserving of the all the good things that may come your way, then you’ll continue to put yourself down. We know that behaviors can be managed and improved upon, and results are simply the cause and effect of your behavior. Your level of self-esteem is in direct proportion to your internal dialogue – the things that you tell yourself and what you think of yourself.  We all feel insecure and unsure of ourselves at times. We all have bouts of self-doubt – especially if we are attempting to do something we’ve never done before. No one wants to look silly in front their peers or make a mistake. Most humans would rather walk backwards into the future than turn around and face new challenges head-on. What would be worse? Taking on new challenges and discovering what you are capable of or letting your low self-esteem banish you to live your life in the land of shoulda coulda woulda forever.

Worth Remembering – “Lack of confidence in oneself is not the result of difficulty. The difficulty comes from the lack of confidence in oneself.” – Cicero

There are a number of great books on how to develop your self-esteem. One of my favorites is Nathaniel Branden’s book  “The Six Pillars of Self-Esteem”. Dr. Branden has done more than any other theorist to advocate the importance of self-esteem to your well-being. He believes the value of self-esteem lies not merely in the fact that it allows us to feel better about ourselves, but that it also allows us to live better – to respond to challenges and opportunities more resourcefully and more appropriately. If you have a poor opinion of yourself, and remember an opinion is rarely based on fact, then that poor opinion of yourself translates into a lack of confidence – which causes us to think negative thoughts. Negative thoughts in turn causes us to hold back and give up easily rather than face tough challenges. Self-doubt is a deal breaker in so many ways.

Worth Remembering … “If one advances confidently in the direction of their dreams and endeavors to live the life they have imagined, they will meet a success unexpected in common hours.” – Henry David Thoreau

Read over the list below and decide where you want to start. Remember – You are the boss of you. No one has the power to take your self-esteem away without your permission. You must believe in your heart of hearts that you are worthy – because the truth of the matter is – you are.

  • Stop comparing yourself to others. You are unique. There is no one else who is exactly like you. Different is just different and different is OK.  
  • Stop putting yourself down with negative thoughts. You are good enough. You have all the tools you need – you just need to get out of your own way.
  • Surround yourself with positive, supportive people. The truth is not everyone wants you to be successful and leave them behind. But do it anyway.
  • Get involved in the work and activities that inspire you. If you knew you couldn’t fail – what would you rather be doing? Go and do that.
  • Give more of yourself to those around you. Volunteer, become a Big Sister or Big Brother. Pay it forward. Help those less fortunate than you.
  • Respect your own needs. Stop putting everyone else’s needs ahead of your own. You have nothing to feel guilty about. You have a right to be happy.
  • Stop trying to be perfect! You don’t have to be perfect. You just have to be good enough.
  • Stop listening to the should-do’s. Stop listening to people who tell you that you should be doing this or doing that. Do what you think is right for you.

People with low self-esteem see themselves as unworthy and undeserving. They will discount any good fortune that comes their way as being a fluke. If others are nice to them – they tend to think the person must have an ulterior motive – they must want something besides my friendship. In the words of author David McRaney, you tend to fulfill the labels you accept. It’s time you start accepting all the good fortune that is coming your way. Your lease has expired. It’s time you move out of the land of shoulda coulda woulda.  🙂

Copyright (C) 2013. Brian Smith. Looking for a speaker, planning a lunch-n-learn or organizing a training session? Brian specializes in soft-skills training and leadership development. He will work with you one-on-one to insure your event is an overwhelming success. Contact Brian today – briansmithpld@gmail.com or visit http://briansmithpld.com to find out more.

Who Said Your Life Would Be Perfect?

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PerfectRepeat after me – “There is no such thing as perfect – there is no such thing as perfect – there is no such thing as perfect”. Besides, perfect is over rated anyhow. It doesn’t have to be perfect – it just has to be good enough. The most important person in your life is you. Don’t worry about trying to please anyone else. If it’s good enough for you – it’s good enough. If it’s good enough for you – then you don’t need to change a thing. However, if you aren’t living the life you envisioned for yourself, then you need to stop talking, quit complaining and do something about it. You either have to change it – or change the way you are thinking about it. You are responsible for you. You are responsible for your own happiness. In the words of Larry Winget, “The Pit-bull of Personal Development” , your life is your own damn fault.

Worth Remembering … The only limits to the possibilities in your life tomorrow is the `Buts`you use today.

Take out a blank piece of paper and write a description of what a perfect life would look like to you. After you have done that – what things would have to happen for you to be able to live that life? Don’t generalize, be specific. To live the prefect life I would have to: Earn X amount of money per year, move to a  warmer climate, get married and have two children. What ever would have to happen for you to live your perfect life, take a moment and write it down. Now I know the list looks daunting, and you might be thinking that there is no way you can accomplish all of that. But trust me, you would be wrong. You would be selling yourself way to  short. If it’s worth dreaming about it – then it’s worth doing something about it. Wishing and hoping won`t make it so. Life – your life – is a planned event. So get busy! Put a plan together and start working that plan.

Worth Remembering … Once the what has been decided – the how will surely follow.  

I know I’m making it sound pretty simple. But, it really is about writing down your goals and then accomplishing them, one goal at a time. Remember.  a journey of a 1000 miles starts with the first step. You took the first step when you wrote down what your perfect life would look like. You took the first step when you listed all the things that would have to happen for you to live your perfect life. You took the first step when you wrote out your plan. Now it’s time for you to take the next step and start to work your plan. Remember, it doesn’t have to be perfect – it just has to be good enough. 🙂

Copyright (c) 2013. Brian Smith – Reformed Control Freak. Brian is available for speaking engagements, lunch-n-learns and seminars. Contact Brian today. He will work with you to insure your event is an overwhelming success. Email: briansmithpld@gmail.com. To find out more visit http://briansmithpld.com