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Highly successful retailers invest in store employees – Zeynep Ton 8
The only competitive advantage that you have to set yourself apart from your competitors – is the level of customer service you provide. It’s not price – or selection – it’s the quality of your sales team and their ability to develop relationships with your target market. Trust me – I spent 40+ years as a general manager for a major retailer and an owner / operator of my own small business. And based on my experiences – companies that train their people on how to provide exceptional customer service – outpace those companies that don’t in every category that counts – including the bottom line. I hope you enjoy the article written by Zeynep Ton. Let me know what you think.
Highly successful retailers invest in store employees – Business |theeastafrican.co.ke.
Women Make The Best Bus Drivers
I love watching people. I’m not talking about stocking here – just watching. People are facinating. You gotta wonder some times what motivated them to do what they do. How they talk, walk and act. What makes people act that way? What compelled them to dress that way? And based on my observation – women are much better at jobs that require dealing with the public. Generally speaking women seem to have better social skills. They seem to smile more, interact with others more and have a pleasant outlook on life more.
Have you taken public transit lately? I take the bus quite often and it just seems to me that women bus drivers are more likely to greet you with a smile and a pleasant hello – as opposed to a male bus driver who barely acknowledges you at all.
Working with the public – isn’t for everyone – I get that. But if you aren’t happy doing what you do – do yourself and everyone else a favor and pick an alternative career – because you aren’t going to be all you should be with this one. At least learn to act like you’re glad to see me. Hey – That’s all I’m sayin.
How Great Bosses Motivate Employees | Inc.com 2
Do you hire stupid people or do they just get stupid after working for you? Your role as a manager is to teach your people what they need to know to accomplish what you’ve hired them to do. If you aren’t – you’re robbing them of their opportunity to grow. Managers must do 3 things very well. They must be able to communicate, educate and delegate effectively. Great article by Jeff Haden. Well worth the read. – Enjoy
Brian Smith - Power Link Dynamics 