Do you hire stupid people or do they just get stupid after working for you? Your role as a manager is to teach your people what they need to know to accomplish what you’ve hired them to do. If you aren’t – you’re robbing them of their opportunity to grow. Managers must do 3 things very well. They must be able to communicate, educate and delegate effectively. Great article by Jeff Haden. Well worth the read. – Enjoy
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5 Habits of Customer-Obsessed Companies | Inc.com
The only thing that will separate you from your competition is the level of customer service you provide. It’s not your product – it’s not your price – it’s not your selection. (Your competitors are already doing the same) The only competitive advantage is the customer service that you and your team members provide. Providing exceptional customer service is not as difficult as it may sound. All you have to be – is be better than your competition. All you have to be – is be better than the last customer service experience your clients had. Have you shopped your competitors lately? You should. If you aren’t shopping your competitors weekly – and comparing their service against the service that your company is providing – you’re giving them an edge. – Great article on those companies that are doing it well. How do you stack up against them? Enjoy the read. Stay Focused. – Cheers – Brian
Why Your Next Board Member Should Be A Woman? | Share on LinkedIn
Move over gents there’s a new leader in town. According to research conducted by – The Centre for Women’s Business – 10.1 Million firms are owned by women – employing more than 13 Million people. The total number of sales generated by firms owned by women topped 1.1 Trillion dollars back in 2008. (These are American numbers but women are outpacing men in starting small businesses here in Canada as well)
Mary Matalin, former Counselor to President George W. Bush and V.P. Cheney may have said it best – “Women around the World are rewriting history at a ferocious pace with or without man’s permission”. After all it could be said that men aren’t doing such a great job managing things lately.
Great article well worth the read. Enjoy 🙂 Stay Focused
Why Your Next Board Member Should Be A Woman? | Share on LinkedIn.
Top 10 Lies Leaders Tell Themselves « Leadership Freak
What lies do you tell yourself? Are they just little white lies or big fat bold ones? Perception is reality so if you tell yourself the same lie over and over again – you’ll soon start to believe it. Here’s a great blog posting by the “Leadership Freak”. It’ll give you something to think about it. Stay Focused – Enjoy the read.
