You are speaking volumes and you haven’t said a word yet. On a percentage basis how much do you think we communicate by the actual words we say? Based on the research of Dr. Ralph Nichols – we communicate just 7% of the time by the actual words we say. I want you to think about that for a moment. You communicate just 7% of the time by the actual words you say. You communicate 93% of the time – non verbally. (38% by the tone of your voice and 55% of the time by body language alone) And most adults believe the non-verbal as more accurate – especially women who are far more intuitive to non-verbal communication cues than men. With men it’s usually black or white. With women, it’s more in that grey zone. Women tend to read between the lines and communicate on an emotional level. Your actions and what you are saying must be congruent to be believed. Pay attention to a person’s body language when communicating so you can pick up on subtle nuances and depict what’s really on their mind. – Great article by Rita Rocker – Enjoy the read 🙂
“One of the indispensable functions of informal organizations – is that of communication” – Chester Barnard. Think of a job that you could do in your life time that didn’t involve communicating with others? Ken Blanchard is his book, The One Minute Manager – said that communication is the breakfast of champions. I can’t think of a more valuable skill for managers to have than the ability to communicate effectively up, down and across the organization. If you can’t communicate you can’t manage – period!
Research conducted by Dr. Ralph Nichols would suggest that humans aren’t built to be good communicators – but we are born with the ability to learn how. The power of the spoken and unspoken word can’t be overlooked. The words you choose and how you go about saying them can be the catalyst for action or in-action. You can choose to build people up or tear them down simply by the tone of your voice and the non-verbal massages your body language sends. In Barrack Obama’s case his ability to communicate effectively inspired a Nation – and changed our World forever.
Take a moment and think about what it would mean to you if you could improve your ability to communicate and interact more effectively with the people you work with and come in contact with. Don’t put your career at risk. Invest in yourself – Learn how to build collaborative teams, develop relationships, resolve conflict and deal with difficult people. Go ahead – you’re worth it. “Powerful Communication Strategies – Bridging The Generation & Gender Gap” – June 16 – Ottawa.
Dan’s article – “Where Men Leaders are Better Than Women” got me thinking about a great book I read some time ago by Dee Dee Myers. Dee Dee Myers – author of “Why Women Should Rule The World” – believes that women are more successful at managing and running small businesses than men because women can make people accountable for their actions but, they can also be there to support them. “Females have that trait, where maybe most males do not.” Empathy – the ability to see things from someone else’s point of view. It’s argued that women come by empathy naturally and most men have to work at it. I believe it can be a learned behavior. With out it – men are going to have a difficult time building collaborative teams, establishing relationships and managing others. You can’t start and run a business by yourself. We may be living in a world of high-tech but success is still about high-touch. EQ (Emotional Intelligence) is just as important – if not more important – than IQ. You don’t have to be the smartest person in the room to be the most successful. But you do have to be able to communicate and interact effectively with others. If you can’t communicate – you can’t manage – period. Enjoy the read – Cheers. 🙂
The only competitive advantage that you have to set yourself apart from your competitors – is the level of customer service you provide. It’s not price – or selection – it’s the quality of your sales team and their ability to develop relationships with your target market. Trust me – I spent 40+ years as a general manager for a major retailer and an owner / operator of my own small business. And based on my experiences – companies that train their people on how to provide exceptional customer service – outpace those companies that don’t in every category that counts – including the bottom line. I hope you enjoy the article written by Zeynep Ton. Let me know what you think.