Trust – a five letter word that makes all the difference when managing and leading others. Without trust you won’t be able to do either one very well. Trust doesn’t come automatically just because of the title you’ve been given. You must earn it one person at a time. Establishing trust between you and the people you work with and interact with is a 3-step process that I refer to as the 3 R’s – Rapport, Relationship and Respect. It’s a process that everyone must go through before you can establish trust.
Worth Remembering .. “In organizations where people trust and believe in each other, they don’t get into regulating and coercing behaviours. They don’t need a policy for every mistake … people in these trusting environments respond with enormous commitment and creativity.” – Walter Wriston
Step One: Building Rapport. Find out something about the person you are working with other than the work that they do. Do they have hobbies? Are they married? Do they have children? What do they like doing in their spare time? You need to be able to carry on a conversation with them about a subject that they like. Idle chit-chat is important if you want to tear down any walls that may exist between you and them. Building rapport will help you do that.
Step Two: Developing Relationships. The second step in establishing trust is to develop a relationship. You can’t have a relationship with anyone unless you have built rapport first. Successful salespeople understand the value of building relationships with their clients. They understand that clients choose to do business with people they like. The same holds true for the people you work with. People like to work with people they like. If they like you – chances are they will follow you because no one wants to let a friend down.
Step Three: Establishing Respect. The third step to building trust is respect. You won’t respect anyone that you haven’t developed a relationship with first. However, keep in mind that respect is reciprocal – you can’t demand it. Respect is a two-way street. You have to give it to get it – and you have to give it first if you expect to get it back. You may not like or agree with everything that others have to say – but you need to respect the fact they they have a right to express their opinion. You can agree to respectfully disagree.
Worth Remembering … “I’m not upset that you lied to me. I’m upset because from now on I can’t believe you.” – Nietzsche
After respect comes the “T” word – trust. You’ll never trust anyone you don’t respect first. Sometimes managers and leaders need others to take a leap of faith. Sometimes managers and leaders don’t have all the answers and need others to trust them that they have their best interests in mind. If you have navigated the 3-step process successfully you will have established trust. Without it – you have nothing.
Copyright (c) 2020. Brian Smith – Power Link Dynamics. Not to be reproduced without permission. To find out more about Brian and what he can do for you and your organization visit: https://briansmithpld.com or contact Brian via email: firstname.lastname@example.org