Are you looking for answers? Not getting the answers you are looking for? Maybe it’s because you aren’t asking the right type of question. If you learn to ask the right type of questions and listen, really listen to the answers, chances are others will tell you everything you need to hear.
Worth Remembering ... “I listen to understand – not necessarily to agree” – Dale Carnegie
Depending on what you want to know, you have four basic types of questions that you can ask.
Open Ended Questions – If you are wanting to promote dialoge then you need to ask an open ended question. Ask a question that requires more than a one word answer from the other person. – Example: “What kind of options are you looking for?”
Closed Questions – When a one word answer will do. A closed question gives the person limited options as to how to respond to your question. – Example: “What colour?”
Clarifying Questions – A non-judgemental question when you want to verify what was said. – Example: “So if I heard you correctly you said …..”
Problem Solving Questions – Sakichi Toyoda, the Japanese Industrialist, inventor, and founder of Toyota Industries, developed the 5 Whys technique. If you are looking to solve a problem try asking “Why”until you discover what problem, or problems need to be solved before you get the desired results. Some solutions may be simple, while others may be more complex. You might uncover more problems then you think you had. – Example: “The shipment didn’t get delivered on time – Why?”
Worth Remembering … “I know you believe you understand what you think I said, but I’m not sure you realize that what you heard is not what I meant.” – Robert McCloskey
Are you asking the right type of question?
Copyright (c) 2020. Brian Smith – Power Link Dynamics. Not to be reproduced without permission. To find out more about Brian and what he can do for you and your organization visit: https://briansmithpld.com