Are you the type of person that has to be right all the time? The need to always be right must be sooooo exhausting. I’ve been there, done that, and have the tee-shirt to prove it. Trust me, I’m a recovering “Control Freak” so I know how tiring it can be. Perhaps it comes with age or experience, but I’ve come to realize that it’s a total waste of my time and energy to try to convince someone else that I’m right and they’re wrong. In most situations I chose not to go there now. Creative problem solving and conflict resolution starts and ends with you. You can decide if you want to be right or agree to disagree and move on.
Here are five things you can do to try to resolve conflict:
1 – Provide as much information as you can to make discussions productive rather than contentious. Lack of information, or not enough of the right information, could be the reason behind the conflict. If others understand the “why” they are more likely to agree with your decision.
2 – Ask for solutions. I never let anyone bring me a problem without offering a solution. If their solution sounds plausible – go with it and see what happens. It doesn’t have to be perfect – just plausible. Always try to create a win-win. You won because you got the end result you where looking for and they won because they got to do it their way.
3 – A sense of humor is a great way to defuse a difficult situation and get people to step back for a moment and realize – in the big scheme of things – it’s not worth getting upset over it.
4 – Do not force a consensus. If the plan fails you’ll be to blame. Get them involved in the planning. If they have a personal state in the process they are more likely to make it work. Remember – it doesn’t have to be just your way. All you should be concerned about are the end result.
5 – Be prepared to make a decision that you can live with. Realize that not everyone is going to agree with the decision you make. But don’t let that stop you from making a decision. Leadership is about making tough decisions for the good of everyone involved. If leading was easy everyone would want to do it.
Copyright (c) 2014. Brian Smith – Reformed Control Freak. May not be reproduced without permission. Are you looking for a speaker who can entertain and inform on a variety of soft-skills topics including communication, team building or dealing with difficult people and challenging situations better? Contact Brian. He will work with you to insure your event is a success. http://briansmithpld.com
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