According to Wikipedia patience is the ability to endure difficult circumstances such as perserverence in the face of delay; tolerance of provocation without responding in anger; or forbearance when under strain, especially when faced with longer term difficulties. Patience is a much needed 21st Century skill. Some have it in spades, others have to work at it. Picking up a 2X4 and smacking someone on the side of the head may not be the way to go when you are frustrated. You need to learn to count to ten.
Worth Remembering … “Patience is bitter, but it’s fruit is sweet.” – Aristotle
Do you need to develop more patience? Here are some things to keep in mind.
1 – Expect challenges. Expect delays. There is no such thing as a perfect plan. Something will go wrong and when it does, work around it or climb over it.
2 – Go slow to go fast. You don’t want to end up doing things twice. Get all the facts before making a decision, but make a decision in a timely manner. Procrastination is a killer.
3 – Be empathetic. People will make mistakes, everyone does. When things go wrong, fix it, don’t dwell on it.
4 – See the big picture. Don’t get bogged down in the weeds. Keep your eye on the prize. A minor set back is just that. Keep moving forward.
Worth Remembering … “He that can have patience can have what he will.” – Benjamin Franklin
Those that know me best know that patience was never my strong suit. It’s something I have had to work at. I’ve had to bite my tongue on more than one occasion. If you want to be a more effective 21st Century manager or business leader then you need to learn to count to ten.
Copyright (c) 2020. Brian Smith – Power Link Dynamics. Not to be reproduced without permission. To find out more about Brian and what he can do for you and your organization visit: https://briansmithpld.com
The only competitive advantage you have is the level of customer service you provide, and if you aren’t delivering exceptional customer service then you put yourself and your organization at a distinct disadvantage. Chances are you won’t be in business very long. Think of your own experiences. When was the last time you had exceptional customer service? I mean eye-popping, wow service. How did that make you feel? When was the last time you had terrible, so-so service? The kind of service that made you decide never to do business with that company again.
Worth Remembering … “There are no traffic jams along the extra mile.” – Zig Ziglar
What is it going to take for you and your organization to be exceptional? The 4-P’s – Price, Product, Promotion and Place are no longer relevant. The internet and social media have created a level playing field. Now no business is too big to fail. We can name a number of companies like Sears who thought they were. Going far beyond the call of duty, exceeding your client’s expectation; that is what exceptional service is all about.
Worth Remembering … “If you want to succeed at any job, make yourself invaluable. Go the extra mile; make them never to be able to imagine doing business with anyone else but you.” – Ross Mathews
Every time you do business with your clients is a test. Make sure everyone on your team is up for the challenge. Every time your clients do business with you, they are comparing you against your competitors. If you are going to be exceptional then you have to be better than your competition. You have to remain one step ahead. Never compete on price, someone is always willing to sell for less. Find out what your clients value the most and deliver on that every time you do business with them. That’s how you create a competitive advantage.
Copyright (c) 2020. Brian Smith – Power Link Dynamics. Not to be reproduced without permission. To find out more about Brian and what he can do for you and your organization visit: https://briansmithpld.com or contact him directly at – firstname.lastname@example.org
If you do a Google search for the top ten traits of great leaders more than likely you will find having the ability to make quality decisions, able to pass work on to others and being exceptional communicators on that list. Managing and leading others is a learned behavior. For my money, if I had to pick my top three must-have leadership skills they would be communication, decision making and delegation. Of those three, which one do you need to get better at?
Worth Remembering … “Before you become a leader, success is all about growing yourself. When you become a leader, success is all about growing others.” – Jack Welch
Communicator: If the essence of communication is to send the message and have it received the way it was intended, then you must keep in mind that you are not the most important person in the conversation. If you can’t communicate in a style that others will understand, then what ever you say will mean absolutely nothing. You must be able to communicate your vision in such a way that others will want to go there.
Decision Maker: Autocratic vs. Democratic. Inclusion not exclusion is the only way to truly get buy-in. Success is a team effort. If they’re not buying what you are selling you are going to look pretty silly trying to do everything by yourself. If you want to get the buy-in you must allow others to be part of the process. It must be Our plan – not just Your plan.
Delegator: Great leaders give up control to get control. If you are not delegating some of your responsibilities to others on your team then you are robbing them of their opportunity to grow. Great leaders develop more leaders not more followers. Great leaders don’t spend their precious time doing tasks that others are more than capable of doing.
Worth Remembering … “Tell me and I forget. Teach me and I remember. Involve me and I learn.” – Benjamin Franklin
Copyright (c) 2020. Brian Smith – Power Link Dynamics. Not to be reproduced without permission. To find out more about Brian and what he can do for you and your organization visit: https://briansmithpld.com or email: email@example.com
Whether you are in a management position or play a leadership role in your organization, the challenges remain the same. New leadership skills are required for an ever-changing, multi-generational work place. For the first time in our lifetime we have the potential of working with 5 different generations at the same time. Today’s managers and business leaders must have exceptional people skills and master the ability to connect with others to build collaborative teams. They must communicate in a way that others will understand, educate them on what they need to know, and help grow others by delegating successfully.
Connecting: Exceptional leaders have the ability to make an emotional connection. If you can’t connect with others on an emotional level, then you stand little chance of capturing their heads, hearts and hands. Your success and the overall success of your organization begins and ends with your ability to bring people together.
Communicating: Exceptional leaders understand that communication is everything! If the essence of communication is to send the message and have it received as it was intended; then you must keep in mind that you’re not the most important person in the conversation. Ken Blanchard in his book – “The One Minute Manager” believes that communication is the breakfast of champions.
Educating: Exceptional leaders have the ability to teach others what they need to know to complete the task, to reach the goal. Behaviorists believe that we are born a certain style and that each style dictates or a least heavily influences how we like to learn. Exceptional leaders understand the learning style of the person they are working with and deliver the lesson in a style that they like.
Delegating: Exceptional leaders have the ability to delegate successfully. They understand that they can’t do it alone – that it’s bigger than they are. Exceptional leaders understand that if they don’t delegate some of their responsibilities to others, they are robbing them of their opportunity to grow.
Are you looking to become an exceptional leader? Develop your four cornerstones. Learn how to connect with others, communicate in a style that they like, educate them on what they need to know and help grow your people by delegating successfully.
Copyright (c) 2020. Brian Smith – Power Link Dynamics. To find out more about Brian and what he can do for you and your organization visit: https://briansmithpld.com or contact him at: firstname.lastname@example.org