“One of the indispensable functions of informal organizations – is that of communication” – Chester Barnard. Think of a job that you could do in your life time that didn’t involve communicating with others? Ken Blanchard is his book, The One Minute Manager – said that communication is the breakfast of champions. I can’t think of a more valuable skill for managers to have than the ability to communicate effectively up, down and across the organization. If you can’t communicate you can’t manage – period!
Research conducted by Dr. Ralph Nichols would suggest that humans aren’t built to be good communicators – but we are born with the ability to learn how. The power of the spoken and unspoken word can’t be overlooked. The words you choose and how you go about saying them can be the catalyst for action or in-action. You can choose to build people up or tear them down simply by the tone of your voice and the non-verbal massages your body language sends. In Barrack Obama’s case his ability to communicate effectively inspired a Nation – and changed our World forever.
Take a moment and think about what it would mean to you if you could improve your ability to communicate and interact more effectively with the people you work with and come in contact with. Don’t put your career at risk. Invest in yourself – Learn how to build collaborative teams, develop relationships, resolve conflict and deal with difficult people. Go ahead – you’re worth it. “Powerful Communication Strategies – Bridging The Generation & Gender Gap” – June 16 – Ottawa.
Powerful Communication Strategies – Bridging The Generation & Gender Gap.
Dan’s article – “Where Men Leaders are Better Than Women” got me thinking about a great book I read some time ago by Dee Dee Myers. Dee Dee Myers – author of “Why Women Should Rule The World” – believes that women are more successful at managing and running small businesses than men because women can make people accountable for their actions but, they can also be there to support them. “Females have that trait, where maybe most males do not.” Empathy – the ability to see things from someone else’s point of view. It’s argued that women come by empathy naturally and most men have to work at it. I believe it can be a learned behavior. With out it – men are going to have a difficult time building collaborative teams, establishing relationships and managing others. You can’t start and run a business by yourself. We may be living in a world of high-tech but success is still about high-touch. EQ (Emotional Intelligence) is just as important – if not more important – than IQ. You don’t have to be the smartest person in the room to be the most successful. But you do have to be able to communicate and interact effectively with others. If you can’t communicate – you can’t manage – period. Enjoy the read – Cheers. 🙂
Where Men Leaders are Better Than Women « Leadership Freak.
Do you hire stupid people – or do they just get stupid after working for you? Your role as a manager is to teach someone else what you know. If you aren’t doing that – then you’re not managing – you’re just telling. There are people in your organization who aspire to take on more duties and responsibilities (Achievers) and there are those in your organization who don’t (Sustainers). They both play a very important role in your success as a manager and the overall success of your organization. (If you google sustainers and achievers you’ll come up with some 1,240 results) You need to know the difference between both.
According to Dr. Adele Scheel PhD., a pioneering career strategist and coach, our world of working divides into two distinct groups – Sustainers – those who – for the most part – don’t aspire to take on any more responsibility than what they currently have. They prefer to stay under the radar. They show up to work on time, punch in, do what is expected of them, and then punch out and go home. To Sustainers – work is a pay cheque not a career. Achievers on the other hand are those people who aspire to take on more responsibility just for the fun of learning. Achievers see it as the path to advancement. Achievers want to get noticed. They understand that to get promoted you must first be promotable. (You need to know who your achievers are so you know who to delegate to)
Jack Welch – GE’s legendary Ex-Chairman and CEO had an interesting philosophy when it came to his employees and managers. Managers – as part of their yearly department review – had to promote the top 20% of their staff (achievers) – they got to keep 70% (sustainers) and they had to terminate the bottom 10% (dead wood) What are you doing in your organization to clear out the dead wood? Whether you care to admit it or not – the bottom 10% are detrimental to your business. What does it say about your organization if your clients have to deal with your dead wood? I don’t have an issue with sustainers as long as they continue to do the job that is expected of them. I have issues with managers who allow complacency to set in and are satisfied with less than a stellar performance. Perhaps it’s time to do some tree trimming. But trust me – I’d start with the manager.
Great article by Dan Rockwell – Leadership Freak – on the subject of dead wood which was inspired by a conversation he had with one of my heroes – Tom Peters. Enjoy 🙂
Were They Always Dead Wood « Leadership Freak.
The only competitive advantage that you have to set yourself apart from your competitors – is the level of customer service you provide. It’s not price – or selection – it’s the quality of your sales team and their ability to develop relationships with your target market. Trust me – I spent 40+ years as a general manager for a major retailer and an owner / operator of my own small business. And based on my experiences – companies that train their people on how to provide exceptional customer service – outpace those companies that don’t in every category that counts – including the bottom line. I hope you enjoy the article written by Zeynep Ton. Let me know what you think.
Highly successful retailers invest in store employees – Business |theeastafrican.co.ke.