We all feel overwhelmed at times. We all feel tired and can’t seem to find the willpower to carry on. We all have self-doubt, feel unappreciated and wonder why we keep doing what we do. But what separates each and every one of us – is the strength we find within ourselves to get up off the floor and get back in this game we call life. Mind you some are better at it than others. And some decide to give it up all together and walk away. And that’s OK. It just means they haven’t figured out yet what they want to do with the opportunities they’ve been given. They are still searching for meaning in their lives. I believe we all have the capacity within ourselves to lead the kind of life we envisioned for ourselves. We all have the ability to change – to develop the kind of skills we need to be better at what we do.
Worth Remembering … “When you’re up to your neck in alligators it’s easy to forget that the initial objective was to drain the swamp” – Unknown
The question is – Are you willing to make the kinds of changes you’ll need to be more effective at what you are doing? Are you willing to make the kind of changes needed to learn how to communicate and listen more effectively, get along with others, manage your time or cope with stress? I believe we are all born a certain style which subconsciously dictates the way we act and react to what’s going on around us. We need to learn to react in a way that is going to get us what we want. How does a good communicator and listener act? What changes will you need to make to manage your time more effectively, to get along with others or cope with stress?
Worth Remembering … “Between stimulus and response is our greatest power – the freedom to choose.” – Stephen R. Covey
There are two things I know for certain about people. Motivation is inside out never outside in. People are motivated to change if they believe there is a payoff. They are motivated to make a change in their lives if they believe it is worth while. It’s what I call a WIIFM. (What’s in it for me). And the second thing I know for certain about people is that they get to decide how they want to react to any given situation. It’s a choice only they get to choose 100% of the time. No one else has the power over them to make them do something they don’t want to do. Now it’s true that we may not like the choices we have to choose from – but it’s a choice none the less.
Worth Remembering … “If it is important to you, you will find a way. If not – you’ll find an excuse” – Unknown
If you are feeling overwhelmed what changes do you need to make? Do you need to have a shorter to do list? Do you need to learn how to prioritize and manage your time more effectively? If you are feeling tired what changes do you need to make? Do you need to take more “Me” time to recharge your batteries to cope with the stress in your life? Do you need to learn how to say “No” to others so you can say “Yes” to yourself? If you have self-doubts, feel unappreciated and wonder why you keep doing what you’re doing what changes do you need to make? We are adults and adults can change. We can stop doing one thing and start doing another. And if we do it often enough it becomes us. When you change the habit you change the result. You can learn to act in a way that will get you what you want. You just have to decide what that is. Things won’t get better until you do.
Copyright (c) 2013. Brian Smith – Reformed Control Freak. Looking for a keynote speaker? Planning a leadership development session or workshop on a variety of soft-skills topics? Contact Brian. He will work with you to insure your event is an overwhelming success. http://briansmithpld.com
Fluent in Friendliness? Apply Within. Hats off to Lowe’s who posted that sign outside of their newest location under construction. I spent 30 years in the retail business both as a general manager and business owner – so that sign naturally caught my attention. The one-on-one service that you provide to your customer is the only competitive advantage that you have. It’s not your product or service. It’s not your selection or price. The only competitive advantage that you have to set yourself apart from your competition is the level of customer service you provide.
Every time you come in contact with a perspective client it’s a moment of truth. Every time you come in contact with a perspective client they get to decide if they want to continue to do business with you or not. And most often that decision is based upon the way they feel they have been treated. When was the last time you had “Wow” customer service? When was the last time you got “So-So” customer service? I’ll bet the “So-So” out numbered the “Wow” ten to one. (Ten so-so to one wow)
You don’t need to like everyone you come in contact with – But if you want to get repeat business you need to learn how to get along with them. The same holds true with the people you work with. You don’t have to like them or socialize with them – But you do need to learn how to interact and collaborate with them. If you’re the one who gets to pick who is on your team you need to make sure you’ve surrounded yourself with people who like being around people. Managers and business owners need to make sure they hire people who like helping people. You can’t afford to have someone on your team who is turned off and have tuned out. You need to be just like Lowe’s and hire people who are “Fluent in Friendliness” and get rid of the ones who aren’t. 🙂
Do you feel at times that your staff are turned off and have tuned out? Are you finding it difficult to motivate others? How challenging is it for you to attract or retain talent? Well you are not alone. Results of a semi-annual employment engagement index published by the Gallup Management Journal suggested that only 29% of employees are actively engaged in their jobs. Fifty-four percent of those surveyed admitted that they where not engaged – while 17% said that they where actively disengaged. These disengaged employees where busy acting out their unhappiness, undermining what their engaged co-workers where trying to accomplish.
In his book , “Getting Engaged: The New Workplace Loyalty” author Tim Rutledge explains that an engaged employee is an employee who is willing to invest their time and energy to insure that the organization succeeds. He surmised that truly engaged employees are attracted to, and inspired by, their work. They are loyal to each other – committed to doing what ever it takes to accomplish individual and team goals. Engaged employees understand that if the company wins – they all win.
Worth Remembering … “Drop the idea that you are Atlas carrying the World on your shoulders. The World would go on even without you. Don’t take yourself too seriously” – Norman Vincent Peale
Meaningful change is top down never bottom up. If you want to engage your employee’s heads, hearts and hands it must start with you. You need to invert the triangle and put your people at the top. The phrase “Our employees are our most important asset” must mean something. People hear what they see – not what you say. You can start the process by applying the three “C’s”
Connect: Managers must show they value their employees. Trust and respect don’t come automatically just because you’ve been given the title of manager. You need to earn both – one employee at a time. Get to know your people for more than the work that they do. You need to establish rapport – in order to build a relationship – that eventually leads to mutual respect. People like to work with people they like. How much fun are you to be around? Would you work for you?
Contribute: Employees want to know that their input matters. That what they are doing is contributing to the organizations success in a meaningful way. You and I both know that there is a number of ways to accomplish the same thing. Solicit their input. People like to put their own personal stamp on things. It doesn’t have to be just your way to get the same result. Resist the urge to micro-manage. Delegate, delegate, delegate. You must give up control to get control.
Collaborate: Great managers and leaders are team builders. Together Everyone Achieves More is not just a fancy sound bite. Studies show that those teams that are committed to each other out perform individuals and teams who are not. Good teams don’t happen by chance. You can’t expect to throw people together – call them a team – and expect them to perform that way. Let everyone know what is expected of them. The left hand needs to know what the right hand is doing – so tear down those cyloe’s , eliminate the individual sandboxes and build collaborative teams – one team player at a time.
For the first time in our life time we have the potential of working with four different generations in the same workplace. Each generation communicates and interacts differently. Each generation have their own set of values and are motivated differently. But the one thing that will never change is that people are people – and they all want to be treated as people. EQ (Emotional Intelligence) – often referred to as soft-skills – is now considered a more valuable commodity than IQ. You don’t have to be the smartest person in the room to be the most successful manager or business leader in the room. You just need to get everyone on side. Applying the 3 C’s is a great start.
Our increasingly diverse society is reflected in our growing workforce. For the first time in our lifetime we have the potential of working with four different generations in the same workplace. Each generation communicates, interacts with others and is motivated by a different set of values. As this dramatic shift continues, organizations large and small must continue to strive to help all employees embrace and capitalize on their differences. They need to view diversity as an organizational strength not a weakness.
“Building Bridges Across The Generational Divide – How to Develop a Collaborative & Cohesive Diverse Team” – November 21 – Upper Ottawa Valley Chamber of Commerce. In this session – led by behaviorist Brian Smith – a leading authority on soft-skills training and leadership development – you will explore ideas and innovation to help tackle those differences, and create healthy and productive interactions in the workplace. This presentation provides valuable insight into how to build a collaborative and cohesive diverse team.
If you or members of your team are wanting to learn how to communicate and interact more effectively with others, resolve conflict , solve problems and deal with difficult people and challenging situations – then this workshop is for you. Contact Lorraine MacKenzie, CSP to register for this event. I guarantee you won’t be disappointed. UOV Chamber 613.732.1492 – Email: email@example.com – I hope to see you there 🙂