If You Think They’re Listening – Best Think Again

Do you feel at times that your staff are turned off and have tuned out? Are you finding it difficult to motivate others? How challenging is it for you to attract or retain talent? Well you are not alone. Results of a semi-annual employment engagement index published by the Gallup Management Journal suggested that only 29% of employees are actively engaged in their jobs. Fifty-four percent of those surveyed admitted that they where not engaged – while 17% said that they where actively disengaged. These disengaged employees where busy acting out their unhappiness, undermining what their engaged co-workers where trying to accomplish.

In his book , “Getting Engaged: The New Workplace Loyalty” author Tim Rutledge explains that an engaged employee is an employee who is willing to invest their time and energy to insure that the organization succeeds. He surmised that truly engaged employees are attracted to, and inspired by, their work. They are loyal to each other – committed to doing what ever it takes to accomplish individual and team goals. Engaged employees understand that if the company wins – they all win.

Worth Remembering … “Drop the idea that you are Atlas carrying the World on your shoulders. The World would go on even without you. Don’t take yourself too seriously” – Norman Vincent Peale

Meaningful change is top down never bottom up. If you want to engage your employee’s heads, hearts and hands it must start with you. You need to invert the triangle and put your people at the top. The phrase “Our employees are our most important asset” must mean something. People hear what they see – not what  you say. You can start the process by applying the three “C’s”

Connect: Managers must show they value their employees. Trust and respect don’t come automatically just because you’ve been given the title of manager. You need to earn both – one employee at a time. Get to know your people for more than the work that they do. You need to establish rapport – in order to build a relationship – that eventually leads to mutual respect. People like to work with people they like. How much fun are you to be around? Would you work for you?

Contribute: Employees want to know that their input matters. That what they are doing is contributing to the organizations success in a meaningful way. You and I both know that there is a number of ways to accomplish the same thing. Solicit their input. People like to put their own personal stamp on things. It doesn’t have to be just your way to get the same result. Resist the urge to micro-manage. Delegate, delegate, delegate. You must give up control to get control.

Collaborate: Great managers and leaders are team builders. Together Everyone Achieves More is not just a fancy sound bite.  Studies show that those teams that are committed to each other out perform individuals and teams who are not.  Good teams don’t happen by chance. You can’t expect to throw people together – call them a team – and expect them to perform that way. Let everyone know what is expected of them. The left hand needs to know what the right hand is doing – so tear down those cyloe’s , eliminate the individual sandboxes and build collaborative teams – one team player at a time.

For the first time in our life time we have the potential of working with four different generations in the same workplace. Each generation communicates and interacts differently. Each generation have their own set of values and are motivated differently. But the one thing that will never change is that people are people – and they all want to be treated as people. EQ (Emotional Intelligence) – often referred to as soft-skills – is now considered a more valuable commodity than IQ. You don’t have to be the smartest person in the room to be the most successful manager or business leader in the room.  You just need to get everyone on side. Applying the 3 C’s is a great start.

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