The Way We Manage is Changing – Are You?

management-training-1[2].jpgI’m old enough to remember working in the 1960s. (Yes – I’m that old.) Back in those days, you didn’t question authority. When management told you to jump – the only question you were allowed to ask was how high. Social Psychologist Douglas McGregor branded that style of management as Theory X. Management believed that people were inherently lazy and needed to be bullied or brow-beaten into performing their work. Unfortunately, there are still managers out there who use that style in an attempt to motivate their workforce. Times have certainly changed. What you need to decide now is – will the management style that got you here – be the same style that will get you to where you need to go? Would you work for you?

There’s been a dramatic shift in people’s attitudes towards work. Worker’s wants and needs have changed. For the newest generation, life outside of work – is just as important as life at work. Today’s managers and business leaders must manage differently to keep pace with that change if they want an engaged and productive workforce. Productivity is still the name of the game and that equation will never change. Management’s role is to minimize input and maximize output. Unfortunately downsizing, another word for layoffs and thin margins have put added pressure on managers to hold the line on the expense side of the ledger while still growing the profit side. In order to accomplish both managers must switch from being task-focused to people-focused.

Daniel Goleman, in his groundbreaking book – Working with Emotional Intelligence, said it best. “We are being judged by a new yardstick: not just how smart we are, or by our training and expertise, but also by how well we handle our selves and each other”. If you can’t make an emotional connection with the people you work with and interact with, you stand little chance of managing or leading. The good news is that managers and leaders aren’t born – they’re made. You can learn how to communicate and interact more successfully, build collaborative teams, problem solve, negotiate win-wins and motivate others to perform at their personal best. It just depends on how willing you are to change. Trust me – If you don’t, you’ll go the way of the dodo bird and dinosaurs.

Copyright (c) 2019. Brian Smith-PLD. Not to be reproduced without permission. To find out more about Brian and what he can do for and your organization visit: https://briansmithpld.com

Selling is a Contact Sport

People Love to Do Business with People They Like

People love to do business with people they like and trust. How do you get people to trust you? Trust is a by-product of building those all-important relationships. Some people are better at it then others, but you can learn how. First you need to establish rapport. Find out what they like to do outside of the workplace and use that to strike up a conversation. Do they have a hobby? Do they enjoy cooking, tending to the garden or watching sports? Once you have established a rapport comes a relationship. You can’t build a relationship until you have established a rapport. Out of that relationship comes mutual respect. Others will not respect you until you have built a relationship. If they respect you – they will trust you because they believe you have their best interest at heart. Once they trust you – more than likely they will go along with what ever you recommend.

Copyright(c) 2019. Brian Smith-PLD. Not to be reproduced without permission. To find out more about Brian and what he can do for you are your organization visit: https://briansmithpld.com

Let’s Get Focused Online Courses Launched

Great news!!! I’ve just launched my “Let’s Get Focused” professional development online courses. Are you looking for an online course to enhance your ability to communicate and interact more effectively, build collaborative teams, learn how the brain effects behavior or ways to manage information overload and change in the workplace? Training doesn’t have to end after you have completed the courses. I offer unlimited access, 24/7 follow-up, live question and answer sessions and one-on-one coaching. Visit https://letsgetfocused.teachable.com – Don’t put your career or organization at risk. Learn to manage and lead the 21st. Century way. I will show you how.

Don’t Always Believe What You Think

IMG_3193Have you ever met someone for the very first time and thought “what a dink”? And I don’t mean Double Income No Kids. There was just something about them that you didn’t like. I thought that when I first met Morris – Laura’s cat. As a kid growing up I never hung around with cats. We were dog people. All of my friends were dog people. So I never had much use for cats. We all have built-in biases based on our own experiences. We are influenced by what we read, hear and see. So it’s no wonder I never got to know cats. After taking the time to get to know someone have you ever changed your opinion about them? Meeting and getting to know Morris helped me change my opinion about cats.

Worth Remembering … There are things known and there are things unknown. And in between are the doors of perception. – Aldous Huxley.

Perception is your reality. It is whatever you think it is. What you know won’t hurt you. However, the elephant in the room are the things you don’t know. Don’t let your preconceived notions get in the way of the decisions you make. Don’t believe everything you think. Question the status quo. Continue to seek out others who have a different point of view. Empathy, trying to see things from someone else’s point of view will never go out of style. Ask the right questions and really listen to the answers before you act. Have you ever made a decision only to find out that you didn’t have all the facts? Had you had all the facts, you would have made a different decision.

Worth Remembering … One of the biggest problems with the world today is that we have large groups of people who will accept whatever they hear on the grapevine, just because it suits their worldview – not because it is actually true or because they have evidence to support it. – Neil deGrasse Tyson

I’m a huge fan of the hit musical TV show “The Voice”. I think there is a lesson here that you could use the next time you hire or promote someone. They pick singers from a blind audition. They don’t pick a singer based on their perception of what they think a singer should look like, they pick a singer based on the quality of their voice. The next time you need to hire or promote someone, hire or promote them based on their qualifications not by the colour of their skin or gender. We like what we like and we are more than likely to hire or promote someone who has the same qualities as the kind of person we like. But we know from experience that they don’t always turn out to be the right person for the job we hired them for. The next time you have to make a decision don’t believe everything you think.

Copyright (c) 2018. Brian Smith-PLD. Not to be reproduced without permission. Are you looking for a keynote speaker or seminar leader who can deliver an informative and entertaining session on a variety of soft skills topics? Give Brian a call. You won’t be disappointed. To find out more about Brian visit https://briansmithpld.comÂ