Are you ready for Generation Z? If you thought managing and leading Millennials was a challenge – Generation Z is a whole different ball game. Gen Z, born between 1995 and 2005, are the first truly wired generation who adopt quickly to new technologies. The leading edge of this generation are just entering the workforce. According to the most recent stats they now make up 40% of the working and consumer population. Chances are they are already working for you. The data suggests they will soon out number millennials. Are you ready?
The good news is that people are just people. Everyone wants to feel that they are valued and are treated with respect. They want to be included – not excluded – on matters that will impact them personally or professionally. They want to know that they have been heard and that their contributions to team success is not only encouraged but are appreciated. They want management to take a vested interest in their development by equipping them with the skills set they’ll need to take advantage of any opportunites for advancement.
No one likes to be micro managed. You need to inject some autonomy and allow them do their thing their way as long as it accomplishes the task on time and on budget. Timely face to face communication is important. They need to know how they are doing – good or bad. For the first time in our lifetime we have the potential of working with 4 different generations in the same workplace. Each generation communicates and interacts differently. Each generation is motivated by different wants. Each generation manages and likes to be managed differently. However, when you get right down to it the common denominator is that people are just people. Treat them accordingly and the challenges managing and leading each generation won’t matter.
Copyright (c) 2019. Brian Smith, Power Link Dynamics. Not to be reproduced without permission. To find out more about Brian and how he can help you and your organization visit: https://briansmithpld.com
Daniel Goleman, in his ground breaking book “Working with Emotional Intelligence” said it best: “We are being judged by a new yardstick: not just how smart we are, or by our training and expertise, but also by how well we handle ourselves and each other”. If you can’t communicate and interact effectively with others you stand little chance of being successful managing or leading in today’s workplace. Think of a job that you could do that doesn’t involve working with others. You’d be hard pressed to come up with one.
Results of a study conducted by the HayGroup, a leading authority on EQ (Emotional Intelligence) shows that for most jobs that involve working with others, EQ is twice as important as IQ plus technical skills. Sixty-seven percent of the competencies needed to manage and lead others effectively are emotionally based. You need the ability to make an emotional connection and demonstrate patience, open mindedness and empathy.
The good news, like most skills, EQ is a learned behaviour. You can learn how to communicate more effectively, build collaborative teams, problem solve, resolve conflict and motivate others to perform at their personal best. Some will learn quicker than others, but we all have the capacity to learn new things. It just depends on how willing you are to make the necessary changes. Trust me – your future depends upon it. Soft skills are today’s essential skills.
Copyright (c) 2019. Brian Smith-PLD. To find out more about Brian and what he can do for you and your organization visit https://briansmithpld.com
People love to do business with people they like and trust. How do you get people to trust you? Trust is a by-product of building those all-important relationships. Some people are better at it then others, but you can learn how. First you need to establish rapport. Find out what they like to do outside of the workplace and use that to strike up a conversation. Do they have a hobby? Do they enjoy cooking, tending to the garden or watching sports? Once you have established a rapport comes a relationship. You can’t build a relationship until you have established a rapport. Out of that relationship comes mutual respect. Others will not respect you until you have built a relationship. If they respect you – they will trust you because they believe you have their best interest at heart. Once they trust you – more than likely they will go along with what ever you recommend.
Copyright(c) 2019. Brian Smith-PLD. Not to be reproduced without permission. To find out more about Brian and what he can do for you are your organization visit: https://briansmithpld.com
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