Conflict is inevitable when working with and interacting with others. It can diminish creativity, reduce productivity, impact decision-making and lead to a dysfunctional working environment. Building solid relationships with the people you work with and interact with is essential to resolving conflict and finding creative solutions. You don’t have to socialize with everyone you work with, but you must learn how to get along with them.
Peace is not the absence of conflict but the ability to cope. – Gandhi.
A recent study conducted by the HayGroup, a leading authority on emotional intelligence, concluded that EQ – soft skills – are twice as important as IQ – your technical ability – for most jobs. Soft skills are the new currency in today’s workplace. If you can’t communicate effectively, actively listen to what others say and get along with them, you stand little chance of successfully resolving conflict, finding creative ways to solve problems or negotiating wins.
If we can manage conflict constructively, we harness its energy for creativity and development. – Kaye
Generally speaking, there are three types of conflict; Disagreement, Misunderstanding and Actual Conflict. Here is what you’ll be able to do to resolve them.
Disagreement: When you have different opinions about a subject and neither has the authority to change them, resolve them quickly. When the discussion gets old, respect each other’s views and agree to disagree.
Misunderstanding; When communication breaks down, and only part of the message gets through, resolve it with courtesy, respectful assertiveness and, most importantly, good active listening skills. You may have missed something that the other person said. Have them restate their position, and you restate yours.
Actual Conflict; Try to separate the person from the problem and focus on their needs. Come up with all the options available to you to resolve the situation. Be sure the solutions are based on objective standards. They can’t be because you said so.
Conflict is good in a negotiation process – it’s a clash of two ideas, which then, all being well, produces a third idea. – Roberts.
When conflict happens, step back momentarily and decide what you are prepared to do to fix it. Communication is the breakfast of champions. If you can learn to communicate your point of view so that the other person will understand and actively listen to what they have to say. In that case, you will be better positioned to resolve the conflict and find a creative solution you can agree on. Conflict is inevitable; how you resolve it is optional.
Copyright 2024 – Brian Smith – Power Link Dynamics. Not to be reproduced without permission. This post was written by Brian without AI assistance. Are you searching for a training provider for yourself or your management team? Brian specializes in soft skills training and leadership development. He helps others to communicate more effectively, establish rapport and build strong collaborative relationships regardless of gender or generation. To learn more about Brian and what he can do for you and your organization, visit – https;//briansmithpld.com.