Tag Archives: Business

Would You Work For You?

brian smith-pld, Coaching, Dealing with Difficult People, Enduring Principles, Ethics, Leadership Development, Management, Personal Development, Personal Values, Personality Types, Reformed Control Freak, Self-Help, Soft-Skills Training • Tags: , , , , , , , , , , , , ,

judge-with-gavel1Would you work for you? Would you work for a Boss who belittles you, and berates you in front of your co-workers, instead of behind closed doors? Would you work for a Boss who always needs to be right – even when they are wrong.? Would you work for a Boss who promises you something one day – and then takes it away from you the next? Does this sound all too familiar? Chances are we’ve all worked for a Boss just like that. I believe great Bosses aren’t born – they’re made. If given the chance, what kind of Boss would you be? Take a moment and think about that. If you had to put a list together of the top ten things a great Boss should be – what would you put on your list?

I think a great Boss should be:

  1. Patient: Able to accept or tolerate delays, problems, or suffering without becoming annoyed or impatient.
  2. Open-minded: Be willing to accept new ideas.
  3. Honest: The quality of being honest.
  4. Empathetic: Show an ability to understand and share the feelings of others.
  5. Flexible: Demonstrate a willingness to change or compromise.
  6. Trustworthy: Have the ability to be relied on, to be honest, or truthful.
  7. Fair: Treat others in a way that is right or reasonable and not allowing personal opinions to influence their judgement.
  8. Consistent: Acting or doing things in the same way over time, especially to be fair or accurate.
  9. Loyal: Give firm and constant support or allegiance to a person or organization.
  10. Compassionate: Feeling or showing sympathy and concern for others regardless of their standing or position.

People don’t quit companies – they quit lousy Bosses. Always remember that you get to decide what kind of Boss you want to be. Culture is created from the top down, never the bottom up. Most people, if given a choice, would rather not be the Boss. But everyone gets to decide what kind of Boss they want to follow. Keep that in mind the next time you’re given the opportunity. Be the kind of Boss you’d like to follow. Ask yourself – would you work for you? If the answer is no – then you need to change.

Copyright (c) 2018. Brian Smith-PLD. Not to be reproduced without permission. Are you looking for a keynote speaker or someone to conduct an in-house training session on soft-skills training or leadership development? To find out more about Brian and what he can do for you and your organization visit https://briansmithpld.com

Why Women Make Better Leaders

brian smith-pld, Coaching, Dealing with Difficult People, Leadership Development, Management, Mentorship, Personal Development, Personality Types, Reformed Control Freak, Self-Help, Soft-Skills Training • Tags: , , , , , , , , , , , , , , ,

 

 

EmpathyWhy women make better leaders can be summed up in just one word – “Empathy”. (The ability to see it from another person’s point of view). Women seem to come by it naturally, while most men have to work at it. Dee Dee Myers – author of “Why Women Should Rule The World” believes that women are more successful at managing small businesses because women can make people accountable for their actions but, they are also there to support them. “Females have the trait, where maybe most males do not”. Mary Matalin, former counsellor to President George W. Bush and Vice President Cheney was quoted as saying – “Women around the world are rewriting history at a ferocious pace with or without mans permission”. It’s easy to argue that men haven’t been doing such a good job lately of managing things. That’s not a political statement – I’m just stating the facts. In the words of Bob Dylan – “The times they are a changing”.

It’s great to see that more and more women are taking up a seat at the boardroom table and leading Fortune 500 Companies. Women are outpacing men in starting their own small businesses. According to research conducted by The Centre for Women’s Business – 1 in 5 of all firms generating 1 million dollars or more in sales is owned by women. The Seventh Annual Business Report, commisioned by American Express, finds that the number of businesses owned by women has more than doubled in 20 years, as has their revenue. Women are starting an average of 849 new businesses per day, up 3% from 2016. There are 11.6 million women-owned businesses in the United States, employing nearly 9 million people and generating more than 1.7 trillion in revenue. Facts and figures published by Statistics Canada on Canadian Women Entrepreneurs tell a similar story. Of all the small and medium-sized enterprises in Canada – 47% are entirely or partly owned by women. The average net profit of female-owned businesses has increased from 52% of male-owned businesses to 89%. Based on these numbers I think it’s safe to say the glass ceiling has been shattered.

Putting gender aside, what does it really take to be a successful owner or manage a small business?

Successful small business owners and managers:

  • Understand themselves and how their attitude affects others.
  • Understand how their reaction to any given situation affects the outcome.
  • Have a positive attitude about themselves – which causes others to have confidence in them.
  • Understand that every situation is different, so they know they must behave and respond differently.
  • Realize that they need their people more than their people need them. They would look pretty silly trying to run things by themselves. There’s strength in numbers.
  • Know they don’t have to have all the answers, all of the time. If they surround themselves with capable people, someone on their team will.
  • Must lead by example. That sounds easy to do but it means never compromising your principles and honouring what you hold to be true – honesty, integrity and always doing what is right.

I could go on and on – but I think you get the point. Women deserve far more credit then they have been given. It’s time that ALL men realize a women’s place is far more than being barefoot and pregnant. If you’re looking to develop 21st Century leadership skills, start with empathy. Learn to count to 10 or 20 if need be, before you react. See things from the other person’s point of view. Trust me – you’ll be glad you did and so will the people who work with you.

Copyright (c) 2017. Brian Smith – Power Link Dynamics. Are you looking for a professional speaker or seminar leader who can entertain and inform on a variety of soft-skills topics? Give Brian a call. He will customize a program that is right for you, your people and your organization. To find out more visit https://briansmithpld.com

Checkmate – How to Become a Better Leader in Four Moves 2

Leadership Development, Management, Personal Development, Self-Help, Soft-Skills Training • Tags: , , , , , , , , , , , , , , , , ,

Leadership Cycle Coloured 2Whether you are in a management position or play a leadership role in your organization, the challenges remain the same. New leadership skills are required for the workplace of today and for the forseeable future. Success in managing or leading others is no longer dependent on your technical abilities alone. Soft-skills, your ability to communicate and interact more effectively with others, build collaborative teams, problem solve, resolve conflict and deal with difficult people and challenging situations better, now plays a more pivotal role in your success and the overall success of your organization and your people.

I believe to be a really great manager or leader you need to master all four disciplines of my “Four Step Leadership Development Model” (c) . The work environment is changing and you need to adapt to keep pace with those changes. You must have exceptional people skills and be able to bring people together, communicate often, teach others what they’ll need to know and then learn to get out of their way and let them do it. Don’t get left behind – learn to manage and lead the 21st Century way.

Congregate: “To collect into a group or crowd; to come together into a group, crowd or assembly.” – Merriam-Webster Dictionary. Your success and the overall success of your organization begins and ends with your ability to bring people together. If you can’t connect with others on an emotional level, then you stand little chance of assembling a cohesive team. You are only as good as the people around you. Each individual is a vital link in the chain. Get to know your people for more than the job that they do. People like to work with people they like. Successful managers and leaders know how to develop those all important relationships and build collaborative teams.

Communicate  “To convey knowledge of or information about; to cause to pass from one to another.” – Merriam-Webster Dictionary. Communication isn’t just something – it’s everything! If you can’t communicate – you can’t manage or lead others. I can’t think of a more valuable skill set for managers and leaders to have, than the ability to communicate effectively up, down and across the organization. If you can’t send the message and have it received the way it was intended – then what you said means absolutely nothing. The words you choose and how you go about saying them can be the catalyst for action or inaction. 

Educate “To train by formal instruction and supervised practice especially in a skill, trade, or profession.” – Merriam Webster Dictionary. I don’t believe there is any such thing as common sense. The only thing common about common sense, is that it’s not very common. We should call it “Life Sense” because it seems the older we get, the smarter we get. We aren’t born knowing what we need to know, to be able to teach someone else what they need to know. I believe having the ability to teach someone else is a learned behavior. Successful managers and leaders are great teachers and coaches.

Delegate “To entrust to another; to appoint as one’s representative.” – Merriam-Webster Dictionary. If you fail to delegate you are robbing your people of their opportunity to grow. Successful managers and leaders understand that they aren’t the end all and be all. Successful managers and leaders understand that they must give up control to get control. Resist the urge to micro-manage others. Your ability and willingness to delegate effectively are essential to freeing up your time, so you can carry out your duties and responsibilities as a manager or leader.

Any time is a great time to start a new beginning. Which one of these four disciplines; congregate, communicate, educate or delegate will you need to improve upon to be a more effective manager or leader? Don’t get left behind – you can become a better leader in just four moves.

Copyright (c) 2014. Brian Smith – Reformed Control Freak. Excerpts from Brian’s soon-to-be-published workbook “Leadership Lessons from a Reformed Control Freak – The Art of Managing and Leading in the 21st Century(c)”. Brian is available for keynote speaking or facilitating training sessions on a variety of soft-skills topics including: communication, time management, problem solving, dealing with difficult people and challenging situations better and developing the leader in you. To find out more visit http://briansmithpld.com

Soft Skills for a Hard Place

Personal Development • Tags: , , , , , , , , , , , , , , , , , ,

millennials-200x192Daniel Goleman in his groundbreaking book “Working with Emotional Intelligence” might have said it best: “We are being judged by a new yardstick; not just how smart we are, or by our training and expertise, but also by how we handle ourselves and each other”.  Times have certainly changed. I think there has been a dramatic shift in people’s attitudes. Their wants and needs are changing. For the first time in our lifetime we have the potential of working with 4 different generations in the same workplace at the same time. Each generation communicates and interacts differently and want to be managed and manage differently. Each generation have a different set of values and career aspirations. For the newest generation – the Millennials – life outside of work is just as important,  if not more important,  then life inside work. Each generation is motivated by different things. What you need to decide now is – will the management style that got you here – be the same style that will sustain you or get you to where you need to go? Is one style of managing and leading others good enough?

Worth Remembering … “The definition of insanity is doing the same thing – expecting a different result” – Albert Einstein

Productivity is still the name of the game and that will never change. One of your roles as a manager or leader has always been to minimize the input and maximize the output. In today’s ever-changing, competitive global marketplace you need to produce more with less. Your survival and your company’s survival demands it. To accomplish both – managers and leaders must change from being task-focused to being people-focused. People like to work with people they like. People like to feel wanted. People like to feel that they are appreciated and respected.

Worth Remembering … “One of the most important things about being a good manager is to rule with a heart. You have to know the business, but you also have to know what’s at the heart of every business and that’s people”. – Oprah Winfrey

Technical skills are important but, for the most part, you can get that out of a book or Google it. What is needed to be successful managing and leading others in the 21st Century are soft-skills, sometimes referred to as people skills. Successful managers and leaders will be those who have developed great soft-skills for a hard place. Successful managers and business leaders are F.O.C.U.S.E.D. (C) on their most important asset – their people.

Friendly: Someone who can smile and say hello. Someone who can make the other person feel important.

Observant: Someone who can recognize those that need help and those that don’t. Someone who will get out of their way and let them do the job.

Consistent: Some who is consistent in the way that they apply policies and procedures. Consistent in the way they treat people and deal with situations.

Understanding: Someone who tries to see things from the other person’s point of view. Empathy is a valuable 21st Century skill to have.

Sincere: Someone who truly wants their people to be successful at what they do. Managing and leading others is a team sport – create win-wins.

Energized: Someone who is enthusiastic. Someone who looks and acts like they want to be there.

Dependable: Someone whose word they can depend on. Someone they can trust. If they can’t trust your word they won’t trust you.

Are you F.O.C.U.S.E.D.?  🙂

Copyright (c) 2013. Brian Smith-PLD. Brian is the author of “Confessions of a Reformed Control Freak – The Top Ten Sins Most Managers Make & How to Avoid Them”. Looking for a speaker? Planning a lunch-n-learn or organizing a workshop? Contact Brian. briansmithpld@gmail.com